Operations Manager

The Bedford Hotel; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious boutique hotel in Belfast is seeking an Operations Manager to oversee its culinary and front office departments. The ideal candidate will have proven experience in luxury hospitality, strong leadership skills, and a commitment to exceptional guest service. Responsibilities include developing strategies to enhance service quality and ensuring compliance with safety standards. Competitive salary and supportive culture offered.

Benefits

Competitive salary

Training and development programmes

Career progression pathways

Employee-centric culture

Recognition for performance

Work-life balance initiatives

Qualifications

• Proven experience in luxury or boutique hotels.
• Commitment to continuous learning and professional development.
• Ability to inspire and lead teams.

Responsibilities

• Oversee culinary and front office operations for consistency.
• Develop operational strategies aligned with hotel objectives.
• Ensure compliance with health and safety standards.

Skills

Guest-centric service

Attention to detail

Strong leadership

Exceptional communication

Job description

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This is your opportunity to play a pivotal role in one of Belfast's most anticipated boutique hotel openings.

Who We Are:
The Bedford Hotel Belfast will be a prestigious boutique hotel set within the iconic Scottish Mutual Building in the heart of the city. With 82 beautifully appointed bedrooms, a destination restaurant, café/bar and private dining rooms, The Bedford Hotel is setting new standards for hospitality in Northern Ireland.

The Bedford Hotel, operated by Focus Hotels Management, seeks a skilled and driven Operations Manager who thrives in a luxury hospitality setting. You are a natural leader with a passion for service excellence and an unwavering commitment to creating unforgettable guest experiences. Your proactive approach, eye for detail, and ability to inspire those around you make you the perfect fit for our team.

Key Responsibilities:

• Oversee the activities of the culinary and front office departments to ensure unified operations and consistent guest experience.
• Develop and execute operational strategies that align with the hotel's objectives, enhancing efficiency and service quality.
• Oversee departmental budgets ensuring cost effective operations without compromising quality.
• Uphold high standards of guest service across all supervised departments, addressing and resolving any issues promptly.
• Foster a positive work environment that encourages professional growth and high morale.
• Ensure all operations comply with health and safety and hospitality luxury standards.
• Develop and implement contingency plan for emergencies ensuring staff are trained to handle various situations effectively.

Key Qualities We Value:

• A passion for guest-centric service and attention to detail.
• Proven experience in luxury or boutique hotels.
• Strong leadership and decision-making skills.
• A commitment to continuous learning and professional development.
• Exceptional communication and interpersonal skills.

What We Offer:
At the Bedford Hotel, we believe that exceptional service starts with exceptional people. We offer:

• Competitive salary.
• Training and development programmes.
• Clear career progression pathways and leadership opportunities.
• A supportive, employee-centric culture.
• Recognition and rewards for outstanding performance.
• Work-life balance initiatives.

Why Join Us?
Be Part of Something Special: Join the opening team of Belfast's newest boutique hotel.

Innovate and Inspire: Work in an environment that encourages new ideas and continuous improvement.

Grow Your Career: Benefit from professional development opportunities designed to help you thrive.

Inclusive Workplace: We celebrate diversity and are committed to creating an inclusive environment for all team members.

Ready to Elevate Your Career?

Apply now to join the Bedford Hotel Belfast and become part of a team that values excellence, passion, and progress.