Operations Manager

Places for People; Bath; On-site; GBP 60,000 - 80,000; Full time

Job summary

An innovative property management organization located in Bath is seeking an Operations Manager to oversee property management services. The role involves managing teams, ensuring compliance with legislation, and upholding high customer service standards. The ideal candidate will have experience in property management and team leadership, alongside sound financial analysis skills. A comprehensive benefits package and a supportive environment are offered, allowing employees to thrive and grow.

Benefits

Excellent holiday pay and sick pay

Pension with matched contributions

Training

Discounts and offers from shops and cinemas

Qualifications

• Experience in property management and team leadership is essential.
• Ability to assess operational procedures and implement best practices.
• Strong customer service focus is a key requirement.

Responsibilities

• Manage delivery of property management services.
• Lead and develop operational teams and staff.
• Ensure high standards of customer service.

Skills

Knowledge of the property sector

Experience of leading and managing teams

Sound financial skills

Analytical / problem solving skills

Stakeholder engagement skills

Job description

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work.

As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

More About The Team

We are now looking to hire an Operations Manager on a permanent basis. This is an exciting time to join a growing business function.

More About Your Role

The Operations Manager is a leading role within the team reporting directly to the Portfolio Manager. You will play a key role in managing the delivery of all property management services within the business area and continuously improve management services that will meet budget targets and client expectations.

At Places for People, we are committed to a safe working environment so a basic DBS check is mandatory.

More About You

The Operations Manager will be responsible for delivering property management services – for void properties and administrative tasks, in line with current legislation and best practice. As well as continually assessing existing operational procedures, you will work closely with other Senior Managers in order to determine what is best practice and implement a uniform approach. Ensuring customer service is of a high standard is a key part of this role.

Line management is a key part of the role and you will be expected to undertake appraisals and lead on the development of other members of staff.

The successful candidate will have:

• Knowledge of the property sector,
• Experience of leading and managing teams,
• Sound financial skills,
• Analytical / problem solving skills,
• Stakeholder engagement skills.

The Benefits

We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include:

• Excellent holiday pay and sick pay
• Pension with matched contributions
• Training
• Extra perks including huge discounts and offers from shops, cinemas and much more.

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team.

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.

We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview.

Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.