Operations Manager

HelloFresh; Banbury; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a leading company as an Operations Manager in Banbury, where you will oversee operational shifts, lead a talented team, and ensure customer satisfaction through effective management. Your role will focus on improving processes, health and safety, and team engagement while enjoying various employee benefits.

Benefits

70% off HelloFresh or Green Chef boxes

Company pension scheme

Gym membership

Bupa private medical insurance

Electric vehicle scheme

Mental health support

Nursery support scheme

Cycle to work scheme

Group Life Assurance

Qualifications

• Experience in managing a large indirect team in a high-performing operation.
• Strong understanding of health and safety in a warehouse environment.

Responsibilities

• Oversee the receipt of products and dispatch of customer boxes.
• Lead and develop a team of Shift Managers and Line Leaders.
• Resolve operational issues impacting shift performance.

Skills

Leadership

Communication

Problem Solving

Team Management

Adaptability

Tools

Warehouse Management Systems

Job description

About The Team:

As an Operations Manager, you will work directly with our Senior Operations Manager and will be responsible for the running of successful shifts to ensure you have a skilled, motivated team so that all of our customers' boxes are packed perfectly each and every time. We look for people who demonstrate a real customer obsession, earn trust quickly and have experience in developing the best talent the industry has to offer.

What You Will Be Doing:

• Oversee the receipt of our products through to production and dispatch of our customer boxes, through our operation.
• Lead a team of Shift Managers and Line Leaders to deliver shift performance and continuous improvement
• Deliver the shift in line with our key KPIs surrounding health and safety, quality, food safety, and team culture.
• Dynamically resolve issues to reduce the impact they could have on the performance of the shift and the impact this could have on our customers.
• Develop and empower the operational team through several layers of indirect reports.
• Think outside the box (pun intended) about our business, delivering impactful projects in areas from customer experience to waste management and lean production.
• Stamp your mark on our growing HelloFresh employer brand, recruiting the future of the business.

Who You Are:

• Ideally, be from an Operations background with experience in managing a large indirect team in a high-performing operation.
• Experience in working with various warehouse management systems.
• Demonstrated adaptability to a fast-paced and constantly changing environment.
• Propensity to lead from the front, developing those around you to be better than yourself.
• Proven ability to engage and motivate not only direct reports but peers and supporting functions.
• Great communication skills and decision-making capabilities. The logical approach to decision making.
• Energy, enthusiasm, commitment, and a can-do flexible attitude.
• Strong understanding of health and safety and its application in a warehouse/production environment.
• Experience with / strong understanding of a food hygiene environment and automated operations is beneficial.

What you will get in return:

• 70% off HelloFresh or Green Chef boxes
• Company pension scheme
• Gym membership
• Bupa private medical insurance (including dental & family cover options)
• Electric vehicle scheme
• Mental health first aiders and an employee assistance programme
• Dog friendly office! (London site only)
• Nursery support scheme
• Cycle to work scheme
• Group Life Assurance

Location: The Granary, Unit 3, Chalker Way, Banbury, OX16 4XD

Shift Pattern: 4 on 3 off, Wednesday - Saturday and Sunday - Wednesday rotating every three months, 6.30am to 6.30pm

Next steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.

You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager.As part of our commitment to maintaining a safe and secure environment, we will process Disclosure and Barring Service (DBS) checks to the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company.

If you are currently a HelloFresh employee, please make sure you have discussed your application with your Line Manager.