We’re actively seeking a Operations Manager to join us at The Royal Berkshire Hotel, Ascot.
Reporting to the General Manager, the Operations Manager will have a strong and proven hotel background, looking for the next step up.
With proven experience managing high-volume, multi-unit operations, the successful applicant will be responsible for all hotel operations on a day-to-day basis. Exceptionally strong leadership qualities are essential, with the ability to appreciate, manage, and work within a diverse property with high-volume conference and banqueting facilities.
Role Responsibility
Lots to do but lots of fun
- Oversee and direct all aspects of hotel operations under the guidance of the General Manager within established policies and procedures.
- Lead and develop direct reports, setting clear, measurable objectives aligned with the hotel’s strategy.
- Drive revenue and exceed sales and profit targets.
- Foster a sales-oriented culture across the operation.
- Maintain high standards, monitor customer satisfaction, and develop loyalty and repeat business.
- Exceed performance targets as measured by Review Pro statistics, after-stay emails, and customer feedback.
- Deputise for the General Manager in their absence.
The Ideal Candidate
Our successful Hotel Operations Manager will have:
- Experience managing departmental heads at a senior level.
- Previous experience running food and beverage operations.
- Understanding of front-of-house systems and procedures.
- Ability to control payroll, liquor GP, and operational expenses.
- Ability to drive sales and manage revenue.
- Strong leadership and team management skills.
- Flexibility to work different shifts, including weekends.
- High standards in customer service and guest interaction.
- Excellent communication skills.
- Ability to work under pressure and solve problems proactively.
Package Description
And now for the good stuff
We are committed to our people, offering excellent training, development, and progression opportunities. Benefits include:
- Competitive salary with above the Real Living Wage.
- 30 days holiday, increasing with service.
- Discretionary service charge system.
- 50% discount on food and beverage across all properties.
- Discounted room nights across properties.
- Perkz discount scheme & online guides.
- Free meals on duty.
- Recognition and rewards scheme.
- Access to training platforms and development programs.
- Free gym access and classes where available.
- Commitment to sustainability and social responsibility.
- Free access to newspapers, magazines, and books.
- Cycle to work scheme.
About the Company
Are we right for you?
We look for four main qualities in our team members:
- Personality and character—be yourself at work.
- People skills—enjoy being around others and engaging with guests.
- Extra effort—go beyond the job description.
- Heart—genuinely care about guest experience.