Operations Manager

Lord Search & Selection; Arrow; On-site; GBP 46,000 - 55,000; Full time

Job summary

A well-established business near Alcester is seeking an experienced Operations Manager who can enhance operational efficiency and lead a committed team. Key responsibilities include strategic planning, ISO compliance, and client relationship management. The ideal candidate should possess strong leadership skills, a solid understanding of ISO standards, and proven experience in a senior operational role. This opportunity offers a competitive salary and the chance to drive significant impact in a growing organization.

Benefits

Competitive salary

Long-term development prospects

Friendly team culture

Qualifications

• Proven experience in a senior operational role.
• Strong understanding of ISO 9001, 14001, and 45001.
• Experience with project management and large-scale projects.

Responsibilities

• Develop strategic operational plans aligned with growth targets.
• Lead and motivate teams across production and field service.
• Manage key client relationships and resolve issues.

Skills

Proven operational leadership

Understanding of ISO standards

Project management experience

Strong IT skills

Proactive leadership

Tools

MRP systems

Excel

Outlook

Word

Job description

Nr Alcester Salary: Up to GBP55,000 Full Time, Permanent

Are you a strong, solutions-focused leader who can juggle multiple departments, drive operational performance, and still find time to keep customers smiling? If you re an experienced Operations Manager looking to make a meaningful impact in a well-established business, we want to hear from you.

Arden Personnel is proud to be partnering with our client based near Alcester, to find a dynamic, driven, and detail-focused individual to join their senior leadership team.

With a reputation for exceptional quality and customer service, this organisation is looking for someone who can not only maintain their high standards but challenge them someone who can bring ideas to the table, implement lasting change, and lead by example.

About the Role

Reporting directly to the Managing Director, this is a pivotal role overseeing both production and service operations. Your mission? To maximise efficiency, strengthen team performance, enhance customer satisfaction, and lead the business into its next phase of growth.

You ll take ownership of strategic planning, departmental leadership, health & safety, ISO compliance, client relationship management, HR coordination, and everything in between. This is a varied and high-responsibility role that demands both big-picture thinking and a hands-on approach.

Key Responsibilities for this Operations Manager role?

• Developing and executing strategic operational plans aligned with business growth targets
• Leading and motivating teams across production and field service, setting clear objectives and KPIs
• Overseeing the company s vehicle fleet requirements in collaboration with the MD
• Acting as the senior point of contact for key clients, managing relationships and resolving issues
• Reviewing internal systems and processes to enhance productivity and profitability
• Managing training and development initiatives to upskill staff and promote progression
• Taking full responsibility for the company s ISO accreditations and audit processes
• Overseeing Health & Safety compliance and Fire Safety procedures across the site
• Supporting internal HR matters including recruitment, performance, and employee wellbeing
• Support and oversee companywide internal and external projects
• Collaborating with internal teams to develop and approve new products
• Ensuring customer-facing operations are carried out to the highest standard, on time and within budget

What You ll Bring to this Operations Manager role?

• Proven experience in a senior operational role (ideally within a manufacturing, technical, or project-based environment)
• Strong understanding of ISO 9001, 14001, and 45001 standards
• Project management experience able to deliver large-scale projects
• Familiarity with MRP systems and strong IT skills (Excel, Outlook, Word)
• Full, clean UK driving licence
• A proactive, solutions-oriented approach with a natural ability to lead and inspire teams
• Confident communicator able to present to stakeholders, lead meetings, and build trusted client relationships
• A good working knowledge of mechanical or civil engineering would be a definite advantage

Why You Should Apply for this Operations Manager role?

• Join an established company with an exciting future
• Genuine autonomy to influence how operations are shaped and improved
• Friendly and knowledgeable senior team with a collaborative culture
• Real variety in your role from client strategy to audits, no two days will look the same
• Competitive salary and long-term development prospects

Ready to Apply?

If you re a motivated, commercially aware operations professional who s ready to roll up your sleeves and make a big impact, we d love to hear from you.

Apply today, or contact the Arden Personnel team for a confidential discussion.