Operations Lead (Ship from Store)

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Operations Lead who excels in retail inventory management and customer service. This role involves setting operational standards, driving profitability, and ensuring inventory accuracy. The ideal candidate will be detail-oriented and data-driven, capable of leading customer experiences while managing back-of-house operations. Join a diverse team committed to empowering individuals and enhancing the retail journey. This is a fantastic opportunity to make a significant impact in a dynamic environment.

Benefits

Two weeks vacation

Comprehensive medical benefits

Parental leave with salary top-up

Product discount

Qualifications

• Experience in high-volume retail with a focus on customer service.
• Strong analytical and problem-solving skills to improve operations.

Responsibilities

• Lead customer service experiences and maintain store organization.
• Manage inventory accuracy and support order fulfillment processes.

Skills

Retail Experience

Analytical Skills

Customer Service

Inventory Management

Problem Solving

Critical Thinking

Job description

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Operations Lead (Ship from Store), London

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Client:

Mejuri

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

c9ab997446af

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Mejuri is a category-defining fine jewelry brand that redefines luxury on your terms. Founded by Noura Sakkijha, a third-generation jeweler, the brand focuses on empowering women to purchase jewelry for themselves. In seven years, Mejuri has shipped over one million orders, opened retail stores worldwide, and launched new products weekly. The company launched the Empowerment Fund to support underrepresented women and non-binary individuals, and continues to grow through community initiatives and international expansion in markets like the UK, Australia, and Germany. We are a diverse team of retailers, creatives, technologists, and strategists, and we are looking for a dedicated individual to join us.

The Role: The Operations Lead is detail-oriented, excels in data-driven decision making, and advocates for retail inventory management. They will set operational standards within the store, drive profitability by organizing the back of house (BOH), and ensure inventory accuracy to maximize product sell-through.

Customer Experience:

• Lead memorable customer service experiences, building relationships through the Mejuri brand story.
• Stay informed about all products and launches, and keep the team updated.
• Support the in-store customer journey and act as a stylist when needed.
• Maintain store cleanliness and organization.
• Ensure customers receive their products and are thanked.
• Gather feedback for continuous improvement and participate in training.

Operations:

• Receiving: Ensure accurate and timely inventory and POSM receipt processing, assist with backstocking.
• Order Fulfillment: Manage BOH flow for sales, ensuring efficiency in packaging and delivery.
• Inventory & Supply Management: Maintain inventory accuracy, support count processes, troubleshoot discrepancies, and document shrinkage.
• Storage & Organization: Keep BOH organized, including display and sellable inventory.
• Technology Management: Ensure all technology functions properly and escalate issues as needed.

Visual Merchandising:

• Collaborate with the Visual Lead to monitor stock levels and improve sell-through.
• Support retail campaign implementation and visual display maintenance.
• Report damaged displays and provide feedback for improvements.

Sales:

• Support achievement of store KPIs.
• Assist operational systems to maximize results.
• Share operational information with the team.
• Support training and onboarding.
• Manage the floor and customer experience in the absence of the Store Manager.
• Handle customer insights and manage phone sales, responding to voicemails within 12 hours.

Qualifications:

• Experience in high-volume retail.
• Ability to create standards and procedures.
• Creative, adaptable, and organized with strong analytical skills.
• Critical thinking skills to identify challenges and develop solutions.
• Physical ability to stand for 8 hours, lift 50 lbs.
• Travel flexibility.
• Availability to work outside regular hours, including evenings, weekends, and holidays.

Benefits:

• Minimum two weeks vacation, personal days, and religious observance days.
• Comprehensive medical, dental, and mental health benefits, plus personal and sick days.
• Parental leave with salary top-up and transition support.
• Semi-annual performance reviews.
• Product discount.

#LI-Onsite

Our core values at Mejuri include:

• FIND A WAY: Problem-solving, creativity, learning from failure.
• RAISE THE BAR: Continuous improvement, feedback, collaboration.
• CUSTOMER OBSESSED: Listening to feedback, refining interactions.
• EMPOWERED OWNERS: Initiative, tackling tasks, leading by example.
• JUST DO IT: Quick decisions, experimentation, embracing change.
• HUMILITY: Recognizing contributions, learning from mistakes, respectful environment.
• CURIOSITY: Seeking challenges, asking questions, innovating.
• DRIVE RESULTS: Goal-setting, prioritization, persistence.

Mejuri is committed to accessibility and diversity, providing accommodations for individuals with disabilities and ensuring non-discrimination in employment.