Operations Lead: Data-Driven Process & Delivery

Smile Digital; Manchester; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

Smile Digital in Manchester is seeking an Operations Manager to oversee day-to-day activities across multiple teams. This hybrid role requires 3 days per week in the office and involves close collaboration with delivery and finance to keep processes accurate, visible, and commercially on track.

You will optimise workflows, implement data-led improvements and support onboarding and coaching of a junior team member, ensuring systems run smoothly and efficiently.

Qualifications

• Experience in operations, resource, workflow, studio, project delivery, PMO or a similar role within a busy service-led environment.
• Agency or project-based experience would be useful, but not essential.
• Highly organised with the ability to manage multiple moving parts.
• Strong commercial awareness linking delivery, resource and financial performance.

Responsibilities

• Keeping day-to-day operational activity moving across multiple teams.
• Coordinating priorities, actions and deadlines with clear follow-through.
• Supporting resource and capacity planning so workloads are visible and manageable.
• Maintaining and improving operational processes, workflows and reporting.
• Working with finance and delivery teams to ensure information is accurate.
• Producing reports on performance, workload, delivery and commercial activity.
• Identifying where processes could be more efficient and implementing improvements.
• Support onboarding and helping new starters get set up across systems and processes.
• Mentoring a junior member of the operations team.

Skills

Highly organized

Commercial awareness

Excel

Data reporting

Cross-team collaboration

Resource planning

Tools

Excel

Job description

Smile Digital in Manchester is seeking an Operations Manager to oversee day-to-day activities across multiple teams. This hybrid role requires 3 days per week in the office and involves close collaboration with delivery and finance to keep processes accurate, visible, and commercially on track.

You will optimise workflows, implement data-led improvements and support onboarding and coaching of a junior team member, ensuring systems run smoothly and efficiently.