Operations Lead — Client Success & Process Optimizer

Ant Marketing; South Yorkshire; On-site; GBP 28,000 - 37,000; Full time

Job summary

Ant Marketing is seeking an Assistant Operations Manager to oversee daily client communication, guide team leaders, and maintain service levels. You will identify risks, manage the revenue tracker, and deputise for the Operations Manager when needed.

The role requires coordinating campaigns, optimizing performance, and ensuring staffing aligns with budgets in a busy contact centre environment. You will lead with commercial awareness, develop solutions, and support the wider management team on

Qualifications

• Evidence of strong leadership and management capability within a fast-paced environment.
• Proven ability to manage client relationships and maintain service levels.
• Experience coordinating teams and resources to meet campaign goals.
• Proactive problem solving with a focus on operational efficiency.

Responsibilities

• Provide regular updates to the Operations Manager and Operations Director.
• Own daily client communication and maintain service levels.
• Lead Team Managers and QA Managers across the department.
• Identify and manage operational risks and escalate as needed.
• Maintain the daily revenue tracker with accuracy.
• Deputise for the Operations Manager during absences.
• Monitor performance and drive continuous improvement.
• Support planning, problem solving and performance management.
• Complete ad-hoc duties and projects as required.
• Manage client and stakeholder relationships professionally.
• Coordinate agent resourcing and holidays to meet budgets.

Skills

Stakeholder management

Team leadership

Operational planning

Problem solving

Excel / IT skills

Communication skills

Contact centre / sales experience

Client relations

Job description

Ant Marketing is seeking an Assistant Operations Manager to oversee daily client communication, guide team leaders, and maintain service levels. You will identify risks, manage the revenue tracker, and deputise for the Operations Manager when needed.

The role requires coordinating campaigns, optimizing performance, and ensuring staffing aligns with budgets in a busy contact centre environment. You will lead with commercial awareness, develop solutions, and support the wider management team on