Operations Lead

Key Responsibilities

Team Management: Supervise, lead, and support a team of 6 drivers and 7 decay hunters/investigators, ensuring tasks are executed efficiently and safely.

Shift Planning: Develop and manage shift schedules, ensuring optimal coverage and resource allocation while providing flexibility to accommodate team needs.

Performance Management: Monitor individual and team performance, providing feedback, guidance, and support to meet operational goals. Conduct performance reviews and facilitate training and development to improve skills and productivity.

Up-time Management: Ensure up-time targets are met consistently, working closely with the team to resolve any issues that may cause delays or disruptions.

Market Impact Analysis: Understand the impact of team tasks on the broader market, ensuring operations align with business objectives and market demands.

Problem-Solving: Proactively address and resolve operational challenges, making adjustments as needed to maintain smooth operations.

Collaboration: Work closely with other departments and stakeholders to ensure the smooth flow of operations and communicate any potential disruptions or improvements.

Reporting: Regularly report team performance, up-time, and market impact to upper management, highlighting any key issues or opportunities for improvement.

Qualifications

Proven experience in operations management, preferably in a similar leadership role.

Strong leadership skills with experience managing teams and driving performance.

Ability to develop and manage shift schedules while ensuring operational needs are met.

Strong problem-solving and decision-making abilities.

Understanding of market dynamics and how operational tasks impact broader business goals.

Excellent communication skills and the ability to work effectively with cross-functional teams.

A flexible, adaptable approach to working hours and tasks.

Ability to handle high-pressure situations and meet operational targets.

If you are a results-driven leader with a passion for optimising operations and ensuring team success, we encourage you to apply for the Lead Operator position.

About You

1. 1-3 years of professional work experience; ideally 1+ year of experience within an Operations position, office management, or administrative role
2. Experience leading teams or groups preferred
3. Excellent time management and communication skills
4. Fluent verbal and written English language skills
5. Familiarity in Google Work-space (formerly G Suite)
6. Ability to multitask and prioritise tasks effectively.
7. Proactive problem-solving skills and ability to work well under pressure.
8. Willingness to learn, a great attitude, and the ability to work well with others - teamwork is key to success!

Pay

• Paid weekly

This is a fantastic opportunity for the right candidates to begin a career with a company that offers genuine long-term opportunities and career development.

Why work with First Call?

• Working with First Call Contract Services gives you many additional benefits!
• Money saving offers and discounts at your fingertip
• 24/7 GP helpline
• Discounted Gym membership in over 2500 gyms
• Online Payslip Access
• Personal Insurance