Operations Lead

Craft Agency Ltd; Manchester; Hybrid; GBP 55,000 - 70,000; Full time

Job summary

A creative agency in Manchester is seeking a proactive Operations Manager to support team workflows and project management. This role emphasizes organization, critical thinking, and effective collaboration within a vibrant environment. The ideal candidate will have experience in operations and project management, along with skills in Trello and Google Workspace. The agency offers a competitive salary, hybrid working, and opportunities for professional growth.

Benefits

Mental wellness budget

Two paid volunteer days

Competitive holiday allowance

Business performance bonus

Qualifications

• Experience in operations, project management, and studio management.
• Ability to work independently and as part of a team.
• Self-driven and results-oriented.

Responsibilities

• Support the UK team and projects effectively.
• Manage onboarding, offboarding, and team events.
• Ensure seamless processes and collaboration.

Skills

Critical thinking

Problem-solving

Organizational skills

Collaboration

Trello expertise

Google Workspace proficiency

Job description

The Company
This independent, US-based creative agency lives and breathes ideas that make an impact.

By blending strategy with design, they help world-leading brands shape the future of retail, bringing bold concepts to life across both digital and physical spaces.

It’s an ambitious, collaborative environment where no two days are the same. You’ll join a team that values creativity, pace and autonomy, with the freedom to make your mark and the support to grow.

What’s on Offer?

• £55,000 – £70,000
• Hybrid working
• World-leading clients
• Growing & ambitious team scaling in the UK
• Collaborative and creative team
• Plenty of learning and development opportunities
• Competitive holiday allowance
• Two paid volunteer days per year
• Well-being budget for physical and mental wellness
• Business and merit-based performance bonus

The Position
Ready to hit the ground running, you’ll spread your wings across the agency to keep the UK team and projects running smoothly. You’re the type of person who doesn’t leave any stone unturned, ensuring processes run seamlessly and teams collaborate effortlessly.

The go-to for everything from onboarding and offboarding to team events and HR, you’ll work with a positive and solutions-focused outlook, prioritising tasks with accuracy to ensure deadlines are met efficiently and effectively.

With a birds-eye view of all workloads paired with great attention to detail, you’ll be process-driven, ensuring resources are accurate and up-to-date, as well as looking for ways to improve working, refining collaboration wherever you can. A real advocate for the culture and the team, you’ll quickly become a real key player and inspiring presence for this incredible team!

What We’re Looking For
Thinking ahead comes naturally to you, and you’ll bring your ‘can-do’ attitude and ability to remain calm under pressure – you’ll well and truly flex your critical thinking and strong problem-solving abilities here!

Highly organised, self-driven and results-oriented, we’re after someone who can work well in a fast-paced environment, capable of working both independently and as part of a successful team.

We’re looking for someone with that perfect blend of experience across operations, project management and studio management, and if you’re a whizz when it comes to Trello and Google Workspace, even better! Most importantly, you’ll be over the moon about this exciting opportunity to join this vibrant and creative agency.

A more diverse team is a more creative team.
It’s our job to build teams of people, and we’re proud to bring together a global network of diverse talent.

All applicants will be considered without regard to race, nationality, religious persuasion, sexual orientation, sex, marital or parental status, physical ability, gender, or age.