Operations Launch Manager

DP World Australia; West Midlands Combined Authority; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company is looking for an Operations Launch Manager in West Midlands to oversee project deliverables, ensure quality assurance, and manage team dynamics within the logistics sector. This role demands extensive management experience, exceptional communication skills, and a proactive approach to problem-solving. Join a dynamic team in a fast-growing organization committed to transforming trade and logistics.

Qualifications

• 10 years’ experience in Warehouse Operation management level in logistics/manufacturing.
• Experience in the Chemical Vertical is a plus.
• Proactive in handling competing priorities.

Responsibilities

• Manage project launch budgets and deliverables.
• Support implementation and planning of launches.
• Ensure operational design processes are followed.

Skills

Attention to detail

Communication

Problem-solving

Team development

Analytical skills

Education

Bachelor’s degree (experience may be considered)

Job description

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Operations Launch Manager, West Midlands

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Client:

DP World Australia

Location:

West Midlands, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

Job Views:

17

Posted:

18.06.2025

Expiry Date:

02.08.2025

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Job Description:

About the Role

Manage the functional level of effort /workstream progress, deliverables, quality assurance, and customer service via use of DP World Tools in line with the global launch governance methodology. Serve as the primary escalation point of contact to internal/ external stakeholders for all ops launch activities throughout a project lifecycle. Support the PMO Team to implement deliverables that support the project initiation, define, build, deploy and transition tollgate phases.

Please note: Requirement to travel up to 100% of the working week in line with business needs

How you will contribute

• Support the implementation of launches in line with the Launch Governance Methodology/approach.
• Support the planning, development, testing and implementation of launches to ensure timely deliverables, project success and quality for the Ops Launch Team roles & responsibilities (RACIS)
• Developing good working relationships with the customer throughout the projects lifecycle.
• Manage project launch budgets, initiate action to identify and resolve problems, and ensure goals are met.
• Review, communicate and escalate critical project issues with the Ops Launch Director & Project Manager
• Ensure Process Flows are completed for operational/system design.
• Lead and Participate in business process redesign teams.
• Present operational aspects of solution to all relevant internal & customer stakeholders.
• Review, communicate and escalate critical project issues to the PMO team.
• Provide support & training to the operational launch team members.
• Ensure Internal and Customer UAT is completed as per agreed scenarios successfully and on time by the Ops Launch team members where applicable.
• Ensure test script scenarios for Internal UAT are completed where applicable.

What you will bring

• 10 years’ experience in Warehouse Operation at a management level in a logistics/manufacturing environment in the Auto Vertical. Experience in the Chemical Vertical is desirable but not essential. Managing experience in developing and growing a team is desirable including process & team development.
• Bachelor’s degree: experience may be considered in lieu of a degree.
• Job requires being careful about detail and thorough in completing work tasks. Being reliable, responsible, and dependable, and fulfilling obligations.
• Able to analyse information, using logic to address work-related issues and problems.
• Persistent in the face of obstacles.
• You are proactive in handling competing priorities and meet your deadlines and commitments; you always demonstrate a “can do” positive attitude
• You are an exceptional listener. You communicate clearly. You write exceptionally well, and you speak eloquently. You’re comfortable on the phone or to groups of people – at any level.
• You are incredibly tactful when delivering the facts.
• You can work independently because you self-manage, with limited direction and guidance, but you also enjoy collaborating across dynamic and multi-cultural teams and are personable, helpful and incredibly organised
• You enjoy solving problems. Getting to the root cause. You love taking on difficult challenges and finding creative, innovative solutions.You don’t get flustered easily.If you don’t know the answer, you’ll dig until you find it.
• You pay strong attention to the details as it is one of your core qualities.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of syncreon, Imperial and P&O.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.