Operations Executive (Tuffnells)

Operations Executive

Location: Bradford
Salary: £25,500 to £26,500 (depending on experience)
Type: Full time & permanent

About us:

At Tuffnells, we’re transforming logistics by offering businesses seamless access to a wide range of carriers and services for all freight types through a single platform. Our mission is to optimise the level of control, choice, and experience businesses have when it comes to their logistics.

We provide a one-stop solution for delivery requirements ranging, from small parcels to pallets, through our trusted network of carrier partners.

Role overview:

As an Operations Executive, you’ll be at the heart of our delivery network, acting as the key link between our logistics partners, customers, and internal teams. From coordinating daily deliveries and tracking shipments to resolving delivery issues and supporting our account managers, your work will directly impact service performance, customer satisfaction, and operational efficiency.

This is the perfect role for someone who thrives in a fast paced environment, enjoys solving real time problems, and is eager to grow within the logistics and supply chain space. If you're highly organised, tech savvy, and solutions focused with a customer first mindset, we’d love to hear from you.

Key responsibilities as an Operations Executive:

• Monitor job allocations, delivery progress, and performance via our internal dashboard
• Assist in coordinating with our partner depot networks to ensure on time delivery
• Track shipments and update clients with real time information on deliveries, delays, or exceptions
• Liaise with delivery partners regarding scheduling, missed collections, failed deliveries, and POD retrieval
• Provide operational support to Key Account Managers, ensuring clients’ SLAs are being met
• Escalate issues promptly to the appropriate internal teams or depot contacts
• Maintain accurate data in the CRM and dashboards
• Upload and verify delivery documentation (PODs, delivery notes)
• Assist in compiling delivery performance reports
• Support in tracking KPIs such as on time delivery rates, customer complaints, and partner compliance
• Highlight recurring issues and propose operational improvements
• Proactively assist in resolving delivery complaints or escalations
• Monitor and respond to customer feedback collected post-delivery
• Work with partners to implement corrective actions for service failures

Skills & experience required to be successful as an Operations Executive:

• Experience in logistics, transport, or supply chain operations (preferred)
• Strong organisational skills and ability to manage multiple tasks simultaneously
• Excellent written and verbal communication
• Confidence in using operations systems (preferred), Microsoft and/or Google Applications, CRM platforms, and tracking tools
• Process driven with a problem solving mindset with a customer first approach
• Ability to remain calm and solutions focused in a fast paced environment
• Knowledge of B2B or B2C delivery workflows (preferred)
  

Benefits of joining Tuffnells:

• 25 days holiday + bank holidays
• Enhanced MAT & PAT leave
• Be part of an exciting, fast-scaling business with ambitious growth plans

Our values:

Service & Experience: We strive to exceed customer expectations at every interaction

People & Relationships: We invest in our people and partnerships to drive mutual success

Passionate & Driven: We approach every challenge with enthusiasm and commitment

Innovation & Technology: We constantly seek ways to improve through technological advancements

Entrepreneurial Spirit: We embrace creativity and initiative to unlock opportunities