Operations Executive – Luxury Travel

Job Title: Operations Executive – Luxury Travel

Job Location: London

Salary: £20k-£22k

Our client is recruiting an experienced operations executive to look after all aspects of administration for luxury holiday reservations. You will provide the best customer service possible by answering calls and replying to emails from clients/agents who have general questions and queries.

As an operations executive, you will deal with everything from confirmation documents, visas, flight tickets, and final documentation. Accuracy and attention to detail, plus the ability to work calmly under pressure during busy periods, is a key requirement.

Responsibilities:

• Producing client/agent invoices and emailing confirmation documents.
• Checking bookings in an orderly fashion to ensure all aspects are verified as correct prior to issuing tickets and final documents.
• Entering client’s personal data into the reservation system and chasing missing information.
• Acquiring knowledge of the company’s products and practices to efficiently answer client telephone enquiries.
• Processing amendments and cancellations to clients' existing holidays as per client/agent requests.
• Dealing with itinerary changes.
• Booking chauffeur transfers.
• Sharing the duties of responding to operations inbox emails, organizing the post, and checking Amadeus queues on a roster basis.
• Learning the duties of other team members to provide holiday and sickness cover.
• Taking payments over the phone for direct client bookings.
• Assisting with daily phone calls from clients/agents with visa questions.
• Working on a Saturday rota (usually 1 Saturday a month, which is paid or lieu time).
• Producing clients' final documents, packing travel wallets, checking all items included, and dispatching on time.
• Packing up document wallets.

Skills and Experience Required:

• Highly customer focused.
• Excellent written and verbal communication skills.
• Ability to plan and prioritize effectively; well organized.
• Strong interpersonal skills.
• Computer literate.
• ‘Can do’ attitude, proactive, takes initiative.
• Keen to learn, enthusiastic, and honest.
• Working knowledge of Amadeus or GDS.