Operations Executive – Luxury Tours

Recruitment Avenue; London; On-site; GBP 18,000 - 23,000; Full time

Job description

Job Title –Operations Executive – Luxury Tours

Job Location –London

Salary –£18k – £23k

Our client is recruiting a great all-rounder to join the Operations Team. You will be a part of a strong team, dedicated to looking after everything once the booking has been made and providing the best customer service possible.

You will be answering calls and replying to emails from clients/agents who have general questions and queries.

As an Operations Executive you will be dealing with everything from confirmation documents, visas and final documentation.

Accuracy and attention to detail plus ability to work calmly under pressure during busy periods are key requirements.

Responsibilities:

• Producing client/agent invoices, emailing confirmation documents.
• Producing final documents with 100% accuracy.
• Reconfirming bookings with suppliers to ensure everything booked is correct and in order.
• Checking bookings in an orderly fashion so that prior to tickets being issued and final documents being completed all aspects have been checked and verified as correct.
• Entering client’s personal data into the reservation system and chasing missing information.
• Acquiring knowledge of the company’s products and practices so that clients telephone enquiries can be efficiently answered.
• Being responsible for processing amendments and cancellations to clients’ existing holidays as per client/travel agent’s request.
• Dealing with itinerary changes
• Booking chauffeur transfers for our exclusive collection tours.
• Sharing the duties of responding to operations inbox emails, organising the post and loading of online bookings.
• Taking payments over the phone for direct client bookings.
• Assist with the daily phone calls from clients/agents with visa questions.

Key Skills/Experience Needed:

• Highly customer focused
• Excellent written and verbal communication skills
• Ability to plan & prioritise effectively, well organised
• Strong interpersonal skills
• Computer literate
• ‘Can do’ attitude, proactive, takes initiative
• Keen to learn, enthusiastic and honest