Operations Executive, Hospitality Line

Ukinbound; Northfleet; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Une entreprise en pleine expansion dans le secteur de l'accueil recherche un Operations Executive pour rejoindre son équipe. Vous serez responsable de la gestion des réservations, de l'assistance aux clients B2B et de l'établissement de relations solides avec les partenaires. Ce rôle nécessite une communication efficace, une attention aux détails, et un intérêt pour les produits de loisirs. Des compétences linguistiques en français sont également souhaitables.

Qualifications

• Expérience dans l'industrie du voyage ou un environnement B2B.
• Confiance dans un cadre professionnel et capable de négocier.
• Intérêt pour les produits alimentaires et de loisirs.

Responsibilities

• Traiter les demandes de réservation de manière efficace et amicale.
• Créer des réservations pour des restaurants et des attractions dans tout le Royaume-Uni.
• Assister les opérateurs touristiques et les clients.

Skills

Communication verbale et écrite

Attention aux détails

Capacité à travailler sous pression

Relations interpersonnelles

Compétences linguistiques

Job description

Hospitality Line is a service provider to the travel industry, and due to expansion, an opportunity has arisen to join its operations team. The Operations Executive will engage directly with B2B customers and fulfil their reservation and admission requirements.

Key responsibilities:

• Processing of group and FIT reservation requests in a prompt, friendly and efficient manner by telephone and in writing.
• Making group bookings for restaurants and attractions throughout the UK and Northern Europe.
• Providing booking advice and assistance to tour operators, consumer clients, and suppliers.
• Identifying, engaging, negotiating and onboarding new supply partners.
• Building and maintaining strong relationships with clients and suppliers.
• Pro-actively developing and maintaining knowledge of product ranges by attending events and trips to experience the products offered. Some of these events will take place in the evening, allowing you to experience the shows, attractions, and venues.
• Participate in on-call rota during evenings and weekends (after training and approximately 1 in 8 weeks)
• Experience in the travel industry or a B2B environment.
• Confident, polite and professional telephone manner.
• Strong written and verbal communication skills.
• Ability to work with a sense of urgency and meet deadlines.
• Demonstrate excellent attention to detail.
• Computer literate – training will be provided on our in-house system.
• Interest in food, restaurants and other leisure products.
• Language skills are desirable, especially French.

How to apply:please send your CV and cover letter to Katie Weller .