Operations Executive - Graduate

We are a team of CPG / FMCG industry experts with over 100 years combined global experience in growing brand sales through intelligent planning and data-led instore execution.
We have a deep understanding of head office account management, supply chain and retail field sales teams in the UK, Canada, and USA, which enables us to know what excellence in-store can achieve. We have an exciting opportunity for an Operations Executive to join our growing team.

In this role you will be responsible for managing operational tasks, coordinating client deliverables and optimising processes to enhance overall business efficiency. It is essential that you have advanced Excel skills (pivot tables, VLOOKUPs) to be successful in this role. This is a remote role that also involves travel for client meetings. The ideal candidate should be prepared for a flexible schedule that accommodates travel as needed to support business objectives. Due to some travel requirements, it would be best if you are southern or centrally based in the UK.

Key Tasks and Responsibilities

Administration & Customer Service

• Represent the business and its clients professionally in all aspects of the role.
• Provide comprehensive support to field teams, ensuring alignment with their goals, strategies, and objectives.
• Utilize data-driven insights to deliver analytical reports that enhance the services provided by the company platform.
• Build and maintain strong client relationships through phone, email, and face-to-face interactions.
• Coordinate hotel bookings, train and international travel arrangements, including flights, accommodation, and visa requirements.
• Manage procurement of marketing materials, office supplies, and other necessary resources.
• Organize internal and external meetings and company events, including IT coordination, presentation decks, venue arrangements, accommodation, and refreshments.
• Attend client meetings as required, providing support to the management team.
• Assist the new business team by gathering information, conducting research, and supporting field visits for sales proposals and pitches.
• Liaise with distribution and logistics companies to coordinate POS deliveries to field staff or store locations.
• Collaborate with internal teams to ensure smooth and timely completion of all operational processes.
• Contribute to the development of an efficient administration service that meets all required deadlines.
• Manage general administrative tasks, including photocopying, printing, arranging couriers, and sending correspondence.

Reporting & Performance

• Perform accurate data entry, expense claim processing, and other administrative tasks within set deadlines.
• Demonstrate a results-driven mindset, focusing on performance excellence and maximising return on investment for clients.
• Assist in the preparation of professional presentations.
• Ensure timely and accurate completion of all tasks to meet organizational deadlines and expectations.
• Generate weekly and monthly reports in Microsoft Word, Excel, and PowerPoint as required by the management team.
• Work towards achieving individual and team performance targets.

Technical Skills & Proficiency

• Proficiency in Microsoft Office Suite, with advanced skills in Excel for data analysis, reporting, and performance tracking.
• Ability to create pivot tables, VLOOKUPs, and other Excel functions to enhance data presentation and insights.
• Strong analytical and problem-solving skills, leveraging data for informed decision-making.

Other Requirements

• Strive for excellence in all aspects of the role.
• Adhere to company workplace behaviours and values.
• Maintain compliance with Health & Safety Regulations.
• Take responsibility for personal development, ensuring completion of all mandatory training.
• Uphold General Data Protection Regulation (GDPR) policies and maintain confidentiality.
• Stay informed and comply with all company policies and procedures.

This role requires a highly organised and detail-oriented individual with excellent communication skills, a proactive approach to problem-solving and the ability to multitask effectively in a fast-paced environment.