Operations Executive and Office Manager

FREE NOW; London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading mobility service provider in London is seeking an Operations Executive and Office Manager to enhance driver engagement and manage office operations. The ideal candidate should have strong operational and office management experience, excellent communication skills, and a proactive attitude. Flexible working arrangements and various employee benefits are offered, along with the opportunity to contribute to diverse projects within the organization.

Benefits

Flexible working arrangements

Sabbatical & special leave policies

Health Insurance

Employee assistance program

Qualifications

• Thrives in a fast-paced, constantly changing working environment.
• Experience in operational or customer-facing roles.
• Eye for detail and a focus on quality.

Responsibilities

• Be the first point of contact for drivers.
• Deliver personalized support to drivers.
• Process onboarding of new drivers accurately.
• Deal with external stakeholders.
• Support various projects including IT.
• Manage office maintenance arrangements.

Skills

Operational experience

Office management skills

Customer service skills

Excellent communication

Proactive attitude

Tools

GSuite

Microsoft Office

Job description

Social network you want to login/join with:

Operations Executive and Office Manager, London

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Client:

FREE NOW

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

0d080fa7144f

Job Views:

8

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

YOUR DAILY ADVENTURES WILL INCLUDE:

• Being the first point of contact for drivers who arrive at our driver centre
• Delivering excellent and personalised support to new and existing drivers across a range of channels as and when needed (including inbound and outbound calls)
• Processing the onboarding of new drivers in accordance with strict regulatory criteria, ensuring accuracy and an excellent level of face to face service
• Enabling successful performance through driver engagement campaigns including improving our share of OCA vehicles, activating onboarded drivers, and improving the performance of existing drivers.
• You will be dealing with external stakeholders to ensure the success of some of our projects such as our PHV subsidy and our Onsi platform benefits (to name a few)
• You will be asked to support a wide range of additional projects including the deployment of driver app improvement & bug reporting and testing, competitor research & market share analysis.
• You will be the representative for the London office globally
• You will deal with Landlords, councils and all stakeholders internal and external) associated with our office
• You will work closely with the central IT team to onboard and offboard employees based in London
• You will make arrangements for groceries, cleaning and any additional services required for the maintenance of the London office

Our Tools: GSuite | Microsoft Office

Working hours:9am - 5:30pm, Monday - Friday

Location:Southwark, London atleast 3 days a week onsite

TO BE SUCCESSFUL IN THIS ROLE:

• You thrive in a fast paced, constantly changing working environment
• Experience in an operational, office management or customer facing role
• You have an eye for detail and a focus on quality in everything you do
• You are personable, confident and are able to deal with an array of different characters and tailor your communication accordingly
• You are a proactive self-starter who holds themselves and others accountable in reaching goals
• You have an excellent level of written and verbal communication skills

BENEFITS & PERKS IN A NUTSHELL:

• Flexible working arrangements
• Sabbatical & special leave policies
• WeRoad partnership
• Birthday, 24th + 31st December off
• Mobility Credit
• Health Insurance
• Employee assistance program

Plus more local benefits depending on your work location!

*in one of the 10 countries where we have a legal entity: France, Spain, Germany, Austria, Portugal, Italy, England, Ireland, Poland & Greece

DIVERSITY, EQUITY & INCLUSION:

FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, .