Operations Executive - 12M FTC Operations · London ·

GetAgent Limited; London; Hybrid; GBP 30,000; Full time

Job summary

GetAgent Limited is seeking an Operations Executive for a 12-month maternity cover contract. The role involves managing customer inquiries, developing partner relationships, and using proprietary software to track property journeys. Join a growing, friendly team in a hybrid work environment while benefiting from personal development allowances and a supportive culture.

Benefits

Private Medical Cover

L&D Allowance

Wellbeing Allowance

Perks at Work

Hybrid Working

25 days Holiday + Bank Holidays

Qualifications

• Ability to organise, multi-task and prioritise effectively.
• High level of accuracy in managing queries.
• Calmly handle issues/complaints.

Responsibilities

• Manage the email support system and log customer information.
• Assist in developing partner relationships and resolving issues.
• Use bespoke software to track property sales progress.

Skills

Organizational skills

Customer experience

Complaint resolution

Multi-tasking

Attention to detail

Job description

GetAgent is the first port of call when looking to sell your home. Where buyers go to Rightmove, sellers go to GetAgent. Best known as the estate agent comparison site, we help 15,000 homeowners per month find the best estate agent.

With a friendly team of over 80 people based in beautiful offices in Old Street we are backed by some of the industry’s leading investors including Channel 4, Seedcamp and 500 Startups.

Together, we are transforming the experience of selling your home.

Role Overview

We're looking for an Operations Executive to join the team on a 12 month fixed term contract as a maternity cover.We are looking for an intelligent and capable individual who is eager to learn and is passionate about shaping processes; ultimately you will be assisting GetAgent on our journey and supporting our growth.

What You'll be doing

• Manage the email support system, reply to enquiries and log customer information.

• Assist in developing and maintaining partner relationships, resolving any issues in a timely manner and escalating through the appropriate channels if necessary.

• Call clients to confirm the status of property sales and check on progress.

• Use our bespoke software to track a property's journey and update the database accordingly.

• Resolve disputes in a fair and professional manner.

• Assist the Operations Team with administrative duties when required.

What we'll need from you

• Ability to organise, multi-task and prioritise, often switching quickly between tasks

• High level of accuracy, following processes and managing queries efficiently

• Ability to calmly handle issues/complaints and find solutions

• Comfortable Speaking over the phone, providing a high level of customer experience.

• Excellent writing and numerical skills

Desired/Beneficial Experience

• Previous experience in a similar position

• Experience with objection handling and negotiation

• Experience/Interest in the UK property Market

What's in it for you

• Salary: £30,000

• Benefits: Private Medical Cover, L&D Allowance, Wellbeing Allowance, Perks at Work, Hybrid Working, + Various opt In schemes

• Hybrid Working (3 Office days, 2 WFH days PW)

• Holiday: 25 days + Bank Holidays

• Join a growing company at an extremely exciting point in our journey

• Work with great people - we place a big emphasis on hiring lovely people. They are the best thing about GetAgent

• Dive headfirst into one of the biggest industries in the world and help simplify the stressful process of moving house!