Operations Executive

CBC Recruitment Solutions; London; Hybrid; GBP 35,000 - 38,000; Full time

Job summary

An established industry player is seeking an Operations Executive to join their dynamic team in London. This role offers the opportunity to provide essential administrative support for customer services and operational duties, ensuring smooth processes for live agreements and broker management. The ideal candidate will thrive in a hybrid working environment, displaying a solutions-focused attitude while maintaining high standards of compliance and customer care. If you are looking to make a significant impact in a supportive and innovative setting, this position is perfect for you.

Qualifications

• Experience in administrative roles with a focus on customer service.
• Ability to perform bank reconciliations and maintain accurate records.

Responsibilities

• Provide administrative support for live agreements and customer services.
• Ensure compliance with key controls and maintain accurate records.

Skills

Administrative Support

Customer Service

Bank Reconciliation

Problem Solving

Education

High School Diploma

Bachelor's Degree

Tools

Accounting Software

Information Databases

Job description

Operations Executive

Location: London (hybrid working)

Salary: £35,000 to £38,000 plus bonus and benefits

Our client is an award-winning bank providing a broad range of products to their customers. Well established and based in central London, they are looking to recruit an Operations Executive to join their growing team.

The successful Operations Executive will be responsible for providing administrative support of live agreements and general administrative Customer Services and In-life Operations duties.

You will also be responsible for administrative support for the broker management process including onboarding and regular reviews.

The successful Operations Executive will:

1. Provide all customers with a welcome pack to UTB following the onboarding process.
2. Ensure all AF contracts are scanned.
3. Provide administrative support within the Customer Services team including calculating settlement figures, dealing with customer enquiries, and updating customer details.
4. Perform bank reconciliations and post receipts correctly to the appropriate agreement.
5. Ensure that all end of lease activity is performed accurately.
6. Ensure all Key controls are adhered to including working within the current signature list, clear desk policy, completing compliance training within deadlines, and logging customer complaints.
7. Challenge the relevance of established business practices and display a solutions-focused attitude to all problems faced.
8. Ensure all welcome packs are completed and mailed within 2 weeks of receipt of activation of agreement.
9. General file maintenance and updating Banks accounting system and information databases to enable the production of good quality management information and reporting.
10. Assist the operations team with any administrative support as required.

In the first instance, please send your CV in confidence to Lucy Davies at [e-mail].