Operations Executive

Travel Trade Recruitment; London; On-site; GBP 25,000; Full time

Job summary

An established industry player is seeking an Operations Executive to join a vibrant team in London. In this dynamic role, you will be the first point of contact for clients, managing inquiries, amending reservations, and ensuring exceptional service. Your ability to multitask in a fast-paced environment while maintaining attention to detail will be key. This position offers a hybrid working model, allowing for flexibility while contributing to a friendly and supportive team atmosphere. If you are passionate about travel and customer service, this is an exciting opportunity to grow your career in the travel industry.

Qualifications

• Customer-focused with excellent communication and multitasking skills.
• GDS knowledge, preferably Galileo, is a plus.

Responsibilities

• Handle pre-travel queries and manage incoming calls and emails.
• Amend reservations and manage holiday cancellations effectively.
• Liaise with suppliers and ensure client requests are fulfilled.

Skills

Customer-focused approach

Professional telephone manner

GDS knowledge (preferably Galileo)

Multitasking skills

Excellent written and verbal communication

Strong organization and time management

Attention to detail

Problem-solving skills

Job description

We are looking for an Operations Executive to join a fun and friendly team in London. As the Operations Executive, you are responsible for handling emails and incoming calls, amending existing reservations, schedule changes, and holiday re-protections, as well as general office duties, ensuring that all back office administrative tasks are carried out efficiently and effectively.

Job Details:

1. First point of contact for any pre-travel queries.
2. Answer incoming phone calls and emails and take appropriate action.
3. Action holiday cancellations and where possible offer alternative travel itineraries.
4. Recognise our clients and ensure their future stays and accounts are all up to date.
5. Send out customer confirmations and documentation.
6. Liaise with suppliers to fulfill client/agent requests - e.g. flight seats, airport assistance, tours.
7. Receive, check, and forward clients' forms to the resorts.
8. Handle airline schedule changes, including contacting the client and updating Galileo to reflect the new holiday details.
9. Amend and upgrade flights and hotels as requested by the client/agent.
10. Re-protect clients' holidays when there is a resort closure or hurricane.
11. Upsell and add additional extras to bookings such as airport parking, lounges, hotels, etc.
12. Assist with E-chat functionality and social media channels as the department grows.
13. Take on any other responsibilities or tasks within the scope of an Operations Executive, whenever reasonably instructed to do so.

Skills Required:

1. A customer-focused approach and the drive to exceed expectations.
2. Professional telephone manner.
3. A willing and flexible approach to work duties.
4. Able to work effectively as part of a team.
5. GDS knowledge, preferably Galileo.
6. Ability to multitask efficiently in a fast-paced environment.
7. Excellent written and verbal communication skills.
8. Strong organisation and time management skills.
9. Attention to detail and high numeracy skills.
10. Problem-solving skills and ability to use initiative to resolve issues.

The Package:

1. Salary: £25,000
2. Hybrid working: 2 days in the office.

Interested?

If you would like to apply for the above vacancy, please click 'APPLY' or email [e-mail].