Operations Executive

WPP Production; Greater London; On-site; GBP 28,000 - 55,000; Full time

Job summary

WPP Production is seeking an Operations Executive to support project planning, resourcing and reporting, while managing logistics for client on-site projects. You will collaborate with a wide network of freelancers and global contacts, ensuring smooth operations and effective communication across teams.

The role requires strong English, inter-personal skills, and experience in project management or PA/operational roles, with proficiency in Excel.

Qualifications

• Fluent written and spoken English.
• Strong inter-personal skills.
• Self-driven and organised with attention to detail.
• Proactive problem-solving mindset.
• Able to collaborate in high‑pressure, tight timeframes.

Responsibilities

• Oversee onboarding for new starters (FTE / FTC / Freelance) and manage freelance bookings.
• Maintain resource management tools and trackers; coordinate bookings for 300+ people on client on-site projects.
• Handle generic team communications and respond to queries in the Ops channels within agreed timeframes.
• Assist with ad-hoc reporting and data analysis; run global audits of timesheet data.

Skills

Fluent English

Inter-personal skills

Self-driven

Attention to detail

Problem-solving

Collaborative under pressure

Tools

Excel

Job description

About WPP Production

We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting‑edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

What does a Operations Executive do at WPP?

The Operations Executive reports into the Client Operations Director.

They will facilitate the smooth running of project planning, resourcing and reporting as well as managing logistics and ad‑hoc operational support for special projects. This role will work closely with all teams across the client account, including a large network of freelance talents & various global contacts.

The Operations Executive needs to be confident communicating and negotiating priorities / deadlines with all stakeholders to best manage expectations. Fostering meaningful connections and maintaining an approachable, helpful demeanour is key to the success of this role.

Someone who has worked in an EA / PA role previously would be well suited to this role.

Resource Management

• Oversee onboarding for all new starters with tech and HR (FTE / FTC / Freelance)
• Check freelance availability where required & process freelance bookings
• Maintain our resource management tools / trackers
• Execute, track and manage bookings for 300+ people during client’s on‑site projects
• Setup new vendors in systems as required
• Ensure freelancer invoice/payment queries are resolved or escalated where needed
• Sensitively manage the storage and comms of confidential information (eg. day rates, employee info)

Communications & Logistics

• Owner of all generic team comms – everything from business updates to social events
• Manage all queries sent to the Ops chat groups / inbox, responding to all messages within the agreed timeframe, escalating if/where required
• Work with dedicated tech team to oversee any IT logistics, arranging and tracking kit deployment

Reporting

• Assist with ad-hoc reporting and data analysis requests – should be comfortable manipulating large datasets in excel
• Run regular global audits of the timesheet tool, resolving incorrect / incomplete data with the team

Project Planning

• Work with the Client Operations Director to plan, arrange and launch the client’s confidential projects
• Develop a thorough understanding of the various teams’ ways of working to be able to support ad‑hoc special projects effectively
• Arrange ad‑hoc team meetings and team events
• Maintain the Ops training materials & templates
• Validate and record employee expense claims before assigning to Operations Director for approval
• Understand and work under the client’s confidentiality policy

Requirements

• Fluent written and spoken English
• Strong inter-personal skills
• Understanding of GDPR / experience handling sensitive data beneficial
• Project management / PA / operational background
• Excel proficient
• Self-driven and organised with a strong attention to detail and proactive approach to problem-solving
• Ability to work effectively and collaboratively in high‑pressure situations and tight timeframes

Why work here:

At WPP Production, you’ll help shape the future of content production at a truly global scale. We bring together world‑class talent, cutting‑edge studios, and advanced technology to solve some of the most complex creative and production challenges in the industry. You’ll work in a collaborative, borderless environment where craft excellence is valued, innovation is encouraged, and AI and next‑generation tools are used to amplify not replace human creativity. With access to diverse projects, global career opportunities, and the backing of WPP’s unmatched network, this is a place where you can grow your skills, make real impact, and create work that performs for every audience, across every channel, at every moment.

Inclusion and Impact

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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