Operations Executive

JR United Kingdom; Exeter; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading fintech company seeks a marketing professional based in London to drive user engagement on their marketing platform. The ideal candidate will have 3-5 years of relevant experience in tech or fintech, with strong communication skills in both Mandarin and English. Responsibilities include managing marketing strategies, collaborating with teams, and maintaining relationships with business partners. Candidates must be authorized to work in the UK and possess a keen understanding of the retail landscape.

Qualifications

• 3-5 years of experience in a technology, payment, or fintech company.
• Strong professional communication skills in Mandarin and English.
• A good understanding of the UK retail and luxury markets.

Responsibilities

• Plan and maintain the Alipay UK marketing platform to drive engagement.
• Oversee brand POSM and collaborate with internal teams.
• Build relationships with external partners to implement marketing campaigns.

Skills

Project Management

Communication Skills

Retail Insight

Marketing Experience

Technical Proficiency

Tools

Photoshop

InDesign

Excel

PowerPoint

Word

Job description

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Alipay+, a leading mobile payment platform, is part of Ant International, a global financial technology company. Ant International is headquartered in Singapore, with an office in London located in Tower Hill.

Responsibilities:

• Plan, design, and maintain the Alipay UK marketing platform to drive user engagement and increase platform traffic.
• Oversee brand POSM, including stock management, design coordination, and delivery logistics.
• Collaborate closely with internal teams—including middle-office, product, UED, and customer care— to align and execute business initiatives and marketing strategies.
• Build and maintain strong relationships with external business partners and vendors to implement campaigns and projects effectively.
• Conduct regular visits to key merchants and commercial areas to ensure an optimal Alipay in-store presence, deliver staff training, and collect real-time feedback.
• Generate innovative ideas and execute marketing campaigns specifically for the UK market.
• Complete individual tasks within the larger marketing plan as assigned.

Requirements and Skills:

• Experience: 3-5 years of work experience in a technology, payment, or fintech company, or in a related role; previous experience in tech or fintech is highly preferred.
• Industry Knowledge: Familiarity with tech products and payment platforms is a strong advantage.
• Retail Insight: A good understanding of the UK retail and luxury markets; existing connections within these sectors are a valuable bonus.
• Communication Skills: Strong professional communication and writing skills in both Mandarin Chinese and English.
• Project Management: Excellent project management abilities, including time management and organisational skills.
• Technical Proficiency: Advanced computer skills, including proficiency in Excel, PowerPoint, and Word.
• Marketing Experience: Previous experience in digital or online marketing and operations is beneficial.
• Design Skills: Experience with design software (e.g., Photoshop, InDesign) is beneficial.

This position is based in our London office at Tower Hill, with an expectation of three office days per week.

Job type: Fixed Term Contract

Schedule: Monday to Friday

Candidates must be legally authorised to work in the United Kingdom and possess native or bilingual proficiency in Mandarin. The role requires a minimum of three years of relevant experience in a related position.