Operations Engineer - Water Sector

Matchtech; United Kingdom; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in the water technologies sector is seeking an Operations Engineer to join their dynamic team. This role is perfect for individuals passionate about ecological transformation and making a positive impact. As an Operations Engineer, you will be responsible for delivering high-quality service, performing on-site maintenance, and providing technical support to clients. With a focus on customer satisfaction and compliance, you will play a pivotal role in ensuring the success of water treatment programs. This is a fantastic opportunity for career advancement within a supportive and innovative environment.

Benefits

Company vehicle

Fuel card

Comprehensive pension scheme

Qualifications

• Experience in chemical water treatment and operations/service engineering.
• Strong communication and customer service skills are essential.

Responsibilities

• Develop and maintain relationships with customers in the water sector.
• Provide service and chemical treatment analysis for contracts.
• Ensure compliance with Legionella control regulations.

Skills

Water Sector Experience

Chemical Water Treatment

Customer Service

Communication Skills

Organizational Skills

Education

HNC/Degree in Mechanical, Electrical, Chemical Engineering, or Chemistry

GCSEs in English and Maths

Job description

My Client is recruiting for an Operations Engineer in the Water Sector.

Key skills required for this role

Water

Important

Water Sector Experience

My Client is recruiting for an Operations Engineer in the Water Sector.

Location: Field-based around North West (ideal location M6 - Preston)

Contract: Permanent, Full-time, 37.5 hours

Benefits: Company vehicle + Fuel card, Comprehensive pension scheme

Are you an Operations Engineer, or an aspiring Operations Engineer, looking to advance your career by joining a successful and rapidly growing global company that offers structured progression and flexible benefits? Are you passionate about ecological transformation and making a positive impact on the planet?

If so, this is a fantastic opportunity to join a leading, well-respected water technologies company. You will play a pivotal role in delivering top-quality service to our customers, providing on-site corrective and preventative maintenance, as well as after-sales technical and commercial support to existing water treatment chemical clients.

Key responsibilities include:

• Developing and maintaining good relationships with customers.
• Providing service, chemical treatment analysis, monitoring, and account management for existing customers and contracts.
• Ensuring Legionella control and customer compliance with ACOP L8.
• Recommending best practices to customers.
• Preparing for client review meetings by gathering relevant information.
• Reviewing site water services risk assessments.
• Gathering site information, maintaining, and auditing site log books for customers.
• Initiating water treatment programs on new accounts and commissioning new dosing/control installations.
• Completing risk assessments, work reports, and other documentation.
• Identifying opportunities to sell parts, consumables, plant upgrades, and refurbishment work in collaboration with the sales team.
• Providing feedback to customers on future product development and features.
• Updating line managers on issues impacting the company and ensuring high-quality service delivery.

General requirements:

• A HNC/degree or similar in Mechanical, Electrical, Chemical Engineering, Chemistry, or equivalent experience.
• GCSEs or equivalent in English and Maths.
• A full UK driving licence.
• Knowledge and experience of chemical water treatment (Cooling Tower, Boiler Water Treatment, Legionella Awareness).
• Experience as an Operations/Service Engineer, Technical Support role, or laboratory experience.
• A passion for providing excellent customer service.
• Ability to handle challenging conversations and find resolutions.
• Strong verbal and written communication skills.
• Experience building strong internal and external relationships.
• Good IT skills.
• Strong organizational skills with attention to detail.
• Ability to prioritize and manage multiple tasks effectively.