Operations Director – UKI & Nordics

Johnson Controls; Gloucester; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading company in HVAC-R, Fire Suppression, and Building Automation seeks an Operations Director to lead service and systems operations across the UK, Ireland, and Nordics. This role focuses on driving operational excellence, fostering performance, and ensuring customer satisfaction while overseeing and optimizing project delivery.

Benefits

Car options

Pension

Life assurance

Employee assistance program

Referral incentives

Exclusive discounts

Extensive product training

Cross-functional development opportunities

Qualifications

• 20+ years of experience managing senior teams.
• Deep technical expertise in HVAC-R, Building Automation, or Fire Suppression.
• Skilled in implementing best practices and data-driven decision-making.

Responsibilities

• Drive operational excellence across service and systems operations.
• Oversee project delivery from inception to completion.
• Ensure compliance with industry standards and regulations.

Skills

Inspirational leadership

Strong communication

Commercial acumen

Problem-solving

Job description

About the Role

As Operations Director, you will lead the service and systems operations across the UK, Ireland, and Nordics for our HVAC-R, Fire Suppression, and Building Automation domains. Reporting to the General Manager for UKI&N, you’ll be a key member of the Building Technology & Solutions leadership team, driving operational excellence and profitable growth in alignment with our strategic goals.

Key Responsibilities

• Lead and align service and systems operations with our operating model.

• Build and scale operational capabilities to enhance performance, accountability, and customer satisfaction.

• Partner with EMEA Operational Excellence teams to deliver consistent, high-quality execution.

• Drive margin expansion and process improvements to support sustainable growth.

• Oversee project delivery from inception to completion, ensuring timelines and budgets are met.

• Ensure compliance with industry standards and regulations.

• Leverage data analytics and automation to optimize operations.

What We Offer

• Competitive Compensation: Attractive salary package aligned with experience and performance.

• Comprehensive Benefits: Including car options, pension, life assurance, employee assistance program, referral incentives, and exclusive discounts.

• Learning & Development: Access to extensive product training and cross-functional development opportunities.

• Supportive Culture: A collaborative and inclusive work environment that values innovation and teamwork.

• Commitment to Safety: A strong Zero Harm policy embedded in our operations.

• Diversity & Inclusion: Active business resource groups and a culture that celebrates diverse perspectives.

What You Bring

• Proven track record in operational leadership within install & service businesses.

• 20+ years of experience managing senior teams, with recent leadership roles in UKI and ideally the Nordics.

• Deep technical expertise in HVAC-R, Building Automation, or Fire Suppression.

• Strong strategic thinking with the ability to execute tactically.

• Experience in multi-functional leadership, including operations, service, and systems.

• Demonstrated success in driving innovation, efficiency, and customer satisfaction.

• Skilled in implementing best practices, new technologies, and data-driven decision-making.

• Willingness to travel across the region as needed.

Skills & Competencies

• Inspirational leadership and people development.

• Strong communication and relationship-building skills.

• Ethical leadership with a focus on compliance and integrity.

• High level of commercial acumen, problem solving skills and high degree of operating agility, to operate with dexterity across multi-domain, multi-geography.

• Commitment to our core values:Integrity First, Purpose Led, Customer Driven, Future Focused, One Team.

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