Operations Director - South West Norse

Norse Commercial Services Limited; Exeter; On-site; GBP 85,000 - 100,000; Full time

Job summary

A leading commercial partnership is seeking an experienced Operations Director for its Exeter location. This role involves providing strategic leadership, overseeing operations, and ensuring profitable business performance while fostering key stakeholder relationships. The ideal candidate will have significant experience in management and an understanding of the local government framework.

Benefits

Royal London Pension Scheme 10%+10%

33 days annual leave including bank holidays

Sickness pay scheme - 4 weeks full pay + 4 weeks half pay

Qualifications

• Extensive management experience at a senior level.
• Knowledge of British local government and political processes.
• Ability to build effective working relationships with stakeholders.

Responsibilities

• Lead the commercial strategy and operational delivery.
• Maintain relationships with clients and stakeholders.
• Manage financial budgets and full P&L responsibility.

Skills

Leadership

Relationship Management

Financial Management

Commercial Strategy

Education

Degree in Business or Similar

Job description

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Job description

Operations Director - South West Norse

£85,000 - £100,000 DoE

Monday to Friday, 37 hpw

Exeter

South West Norse is a successful joint venture partnership between Norse Group and Devon County Council. This Commercial Partnership delivers expertise across cleaning, catering and facilities management disciplines, as well as specialising in delivering high profile, inspiring developments and property consultancy services across the region.

We are looking to strengthen our services within the partnership and have an opportunity for an experienced senior management professional to provide strategic and operational leadership to the joint venture unit as our South West Norse Operations Director.

The Role

As Operations Director, you will lead and direct commercial strategy, contractual performance and operational delivery of the South West Norse joint venture. You will need to maintain and develop key relationships with Commercial and Property Consultancy clients and further develop partnership opportunities. Other duties will also include:

• Delivering a sustainable, profitable business, which meets or exceeds Business Plan targets.
• Provide inspirational leadership, management and direction to ensure senior and middle line managers, ensuring all staff meet or exceed their individual and target plans.
• Developing and maintaining effective relationships with existing clients, stakeholders and key partners, including the development of strong links at all levels within the business.
• Financial budgetary and full P&L responsibility for South West Norse.
• Review the appropriate local organisational structure to deliver services in line with business priorities and service obligations.

Our Successful Candidate

We are looking for you to demonstrate a combination of industry knowledge, training, commercial and Consultancy experience for the role, including:

• Knowledge of British local government system and property services including political decision-making processes for clients.
• Degree educated (business or similar), and / or equivalent professional management qualifications and training.
• Extensive management experience at a senior level, including commercial financial responsibility and business planning.
• Previous working knowledge of Building Works at management level.
• Ability to build and maintain effective working relationships with key stakeholders.
• Ability to recognise, raise and provide solutions to issues and risks across all levels.
• Full UK Driving Licence to meet the travel requirements of the role.

Our Offer

• Competitive Salary ranging from £85,000 - £100,000 DoE.
• Royal London Pension Scheme 10%+10%.
• 33 days annual leave, inclusive of bank holidays.
• Sickness pay scheme - 4 weeks full pay + 4 weeks half pay.

Please read the attached job description and person specification to ensure you meet the criteria for the role before applying.

We are looking to interview for this position towards the start of August 2025

We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment and eliminate unlawful and or unfair discrimination.

We reserve the right to close this vacancy once we have received sufficient applications. If you have not been contacted within two weeks of the closing date, please assume that your application has not been successful and will not be progressed to the next stage.