Operations Director - Soft Services

Fusion People Ltd; Cambridgeshire and Peterborough; On-site; GBP 75,000 - 120,000; Full time

Job summary

A facilities management services provider is seeking an experienced Operations Director to oversee Soft FM services in healthcare. This leadership role involves managing large teams, ensuring operational excellence, and building stakeholder relationships. The ideal candidate will have a strong background in Soft FM, people management, and financial oversight, with a focus on innovation and continuous improvement.

Benefits

Company car

Bonus

Qualifications

• Extensive experience in a senior leadership role within Soft FM.
• Ability to lead and inspire large teams.
• Understanding of operational delivery in complex environments.

Responsibilities

• Lead and motivate a diverse team.
• Oversee execution of soft FM services.
• Manage operational budgets and compliance.

Skills

People management

Stakeholder management

Operational delivery

Financial management

Service innovation

Job description

Operations Director - Soft Services - Healthcare

Location: Cambridge

Salary: 75k to 120k annually + Bonus + Company Car

Are you an experienced and results-driven Operations Director with a passion for managing high-performance teams and delivering exceptional Soft Facilities Management (FM) services? We are looking for an Operations Director to oversee the strategic and operational delivery of Soft FM services within a key healthcare contract in Kent.

This senior leadership role requires a proven track record in managing large teams, driving service excellence, and collaborating with senior stakeholders to deliver high-quality services in a healthcare environment.

About the Role:

As the Operations Director, you will provide leadership and strategic direction for the delivery of Soft FM services across the hospital. You will focus on ensuring service excellence, operational efficiency, and fostering a culture of continuous improvement while leading a large, multidisciplinary team.

Key Responsibilities:

Strategic Leadership: Lead and motivate a diverse team, ensuring alignment with organisational goals and a high-performance culture.

Operational Delivery: Oversee the seamless execution of soft FM services, ensuring the highest standards of service, compliance with SLAs, and regulatory requirements.

People Management: Mentor and develop senior operational staff, driving performance and ensuring succession planning for future leaders within the team.

Stakeholder Management: Build and maintain strong relationships with NHS Trust stakeholders, clients, and partners to ensure the success of the contract.

Financial and Risk Management: Manage operational budgets, identify cost-saving opportunities, and ensure compliance with financial and risk management frameworks.

Service Innovation: Continuously drive operational improvements and introduce new technologies to enhance service delivery and client satisfaction.

What We're Looking For:

Extensive experience in a senior leadership role within Soft FM, with a focus on healthcare or high-footfall environments.

Strong people management skills with a proven ability to lead and inspire large teams.

Excellent stakeholder management skills, with the ability to influence and build trust at all levels.

A deep understanding of operational delivery, compliance, and financial management in complex, regulated environments.

Demonstrated ability to drive service innovation and continuous improvement.

Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.