Operations Director - Professional Services

Highbury Consulting; London; Hybrid; GBP 66,612 - 81,415; Full time

Benefits offered by this job

Attractive six-figure salary

Bonus

Pension

Healthcare

Relocation assistance

Job summary

A global consulting firm is seeking an experienced Operations Director to lead operational change programmes in Cayman. The ideal candidate will have over 10 years of experience in management consulting or process engineering, and a proven track record in delivering complex projects. This role offers an attractive six-figure tax-free salary, along with bonuses and relocation assistance. Interested candidates should contact the recruitment lead for more information.

Qualifications

• 10+ years of experience in a relevant field.
• Track record of delivering large, complex programmes.
• Experience as an Operations Director or Senior Project Manager.

Responsibilities

• Manage core business teams and achieve project KPIs.
• Re-engineer onboarding and billing processes.
• Provide support for the COO in various tasks.

Skills

Management consulting

Process engineering

Six Sigma

Project management

Analytical skills

Job description

Operations Director - Professional Services

21 Mar

Reporting to the global COO in London, this position will be responsible for all operational change programmes activity in Cayman.

We're looking for someone with 10yrs+ experience, a management consulting / process engineering or six-sigma background and a track record of delivering large, complex programmes of work in a mid-to-large services business environment. Someone who has operated as an Operations Director / Programme Manager or Senior Project Manager in this type of environment would be ideal.

Key responsibilities;

Core Business Team

• Day-to-day management of core business teams, providing coaching, mentoring and development

• Achieving project KPIs including average opening time, data precision billing fulfilment and account receivable aging

• Re-engineering of onboarding and billing processes

• Improvement of operational metrics including speed and cost of onboarding and billing.

• Participating in the scoping and rollout of new systems as required for e.g. compliance and collections

• Assessment of the pilot for centralization

PMO

• Manage and guide the PMO in the management of Cayman-based projects

• Line management of the head of PMO, providing coaching, mentoring and development

• Sitting on the steering committee of select projects

• Attending key governance meeting including IT steerco and PMO steerco

Operational review of subsidiaries

• Review and alignment of Cayman-based entities

• Assessment of systems and processes

• Alignment with overall operational program

Support for COO

Provide Cayman based support for the COO

• Driving weekly operations meeting – setting agenda, tracking action points

• Acting as stand-in for COO in meetings when required

• Managing exceptional operations projects and tasks

This is a newly created position within the business and requires an individual who is tenacious, analytical, persuasive and encouraging. This person must also have the ability to elicit cooperation from a wide variety of sources, including upper management, clients and other departments.

Attractive six-figure, tax free salary + bonus + pension + healthcare + relocation assistance is on offer.

PLEASE NOTE: This position will require relocation to the Cayman Islands

Interested parties meeting the above criteria, please contact David Joiner for further information - [e-mail]