Operations Director – Leading London Law Firm

Wild Berry Associates; London; Hybrid; GBP 120,000 - 140,000; Full time

Job summary

A prestigious law firm in London is seeking an Operations Director to lead operational excellence and transformation. The candidate should have proven experience in legal services, strong leadership skills, and a deep understanding of compliance and legal tech platforms. This role offers a competitive salary and the opportunity to shape the future of legal service delivery in a dynamic environment.

Benefits

Competitive salary

Bonus

Career progression

Qualifications

• Proven experience as an Operations Director or COO within a law firm or legal services environment.
• Deep understanding of legal sector operations, compliance, and client service standards.
• Adept at balancing strategic vision with day-to-day execution.

Responsibilities

• Oversee and optimise firm-wide operations including HR, IT, Facilities, Risk & Compliance.
• Partner with leadership to align operational strategy with legal service delivery.
• Drive innovation in systems and processes while maintaining governance standards.

Skills

Leadership

Stakeholder engagement

Operational transformation

Compliance knowledge

Tools

Elite

iManage

Clio

Job description

Operations Director – Leading London Law Firm

Central London (Minimum 3 days in the office)

£120,000 - £140,000 + Bonus + Benefits

About the Firm

We’re partnering with a prestigious, multi-office law firm renowned for its client-centric ethos and operational excellence. As the firm continues to scale and modernise, they’re seeking a strategic Operations Director to lead the evolution of their infrastructure, ensuring seamless delivery across all support functions.

This is a rare opportunity to join a respected legal brand at a senior level, driving transformation while preserving the integrity and precision the sector demands.

Key Responsibilities

- Oversee and optimise firm-wide operations including HR, IT, Facilities, Risk & Compliance, and Practice Management

- Partner with the Managing Partner and Board to align operational strategy with legal service delivery

- Lead cross-functional teams to enhance efficiency, client experience, and regulatory adherence

- Drive innovation in systems and processes while maintaining rigorous governance standards

- Manage supplier relationships, contracts, and operational budgets

- Ensure compliance with SRA regulations, GDPR, and other legal frameworks

Ideal Candidate Profile

- Proven experience as an Operations Director or COO within a law firm or legal services environment

- Deep understanding of legal sector operations, compliance, and client service standards

- Strong leadership and stakeholder engagement skills across fee-earners and support teams

- Commercially minded with a track record of delivering operational transformation

- Adept at balancing strategic vision with day-to-day execution

- Familiarity with legal tech platforms and practice management systems (e.g. Elite, iManage, Clio)

Why Join?

- Influence the operational strategy of a respected and growing legal brand

- Work alongside a progressive leadership team committed to innovation and excellence

- Shape the future of legal service delivery in a hybrid, client-focused environment

- Competitive package with long-term career progression and impact

Ready to Make Your Mark?

If you’re a legal operations leader ready to drive change and elevate performance, we’d love to hear from you. Apply now or reach out for a confidential discussion.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.