Operations Director – Insurance (Life & Pensions)

Dabster; Romford; Hybrid; GBP 80,000 - 120,000; Full time

Job summary

A leading company is seeking an experienced Operations Director for their Life & Pensions sector in Romford. The role involves strategic oversight of client operations, team leadership, and driving innovations in service delivery. It offers a competitive salary and a hybrid work model. Ideal candidates should possess extensive experience in insurance operations and demonstrate strong client management capabilities.

Benefits

Career Growth

Hybrid Work Model

Leadership Opportunities

Competitive Compensation

Qualifications

• 5+ years of experience in insurance operations.
• Experience leading large teams and client engagement.
• Familiarity with technology transformation and process improvement.

Responsibilities

• Drive operational excellence and manage client relationships.
• Lead end-to-end delivery of client operations.
• Identify new business opportunities and manage P&L.

Skills

Client engagement

Delivery management

Business growth

Leadership

Negotiation

Strategic planning

Job description

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Operations Director – Insurance (Life & Pensions), Romford

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Client:

Dabster

Location:

Romford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5eef1401c922

Job Views:

5

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

About Us:

At Dabster, we specialize in connecting top talent with leading global companies. We are currently seeking an experienced Operations Director – Insurance (Life & Pensions) to join our client's team in a permanent capacity. Our mission is to be the foremost recruitment specialist in securing exceptional talent for a diverse range of global clients.

Who Will You Work With:

Our client is a reputed name in the insurance sector, with a strong focus on the Life & Pensions domain. You will work closely with the Chief Operating Officer (COO) and senior leadership, overseeing key operations across onshore and offshore functions. This role plays a vital part in the strategic direction and client relationship management for major accounts in the insurance vertical.

About the Role:

As Operations Director – Insurance, you will be responsible for driving operational excellence, managing key client relationships, and leading the transformation of service delivery within the Life & Pensions portfolio. You will oversee a wide range of functional areas including contact centres, client finance, actuarial, and quality assurance, while ensuring continuous improvement across onshore and offshore operations.

This is a hybrid role based in Romford, UK, with flexibility to work both remotely and on-site as needed. The position offers a competitive salary, open for discussion based on experience.

Key Responsibilities:

Act as the strategic point of contact for client relationships in the Life & Pensions domain.

Lead end-to-end delivery of client operations including onshore and offshore teams.

Drive continuous improvement and transformation initiatives aligned with multi-year plans.

Own delivery outcomes across contact centre, finance, actuarial, and IQA functions.

Manage large teams (up to + direct and indirect reports).

Identify new business opportunities and revenue streams within existing client accounts.

Deliver on cost optimization and profitability targets.

Support the modernization of products and technology estates.

Present quarterly and annual performance reports to stakeholders.

Ensure high client satisfaction through regular reviews and engagement.

Preferred Skills & Experience:

+ years of relevant experience, with a strong background in insurance operations (Life & Pensions).

Proven track record in client engagement, delivery management, and business growth.

Strong leadership and people management skills with experience leading large teams.

Excellent communication, negotiation, and strategic planning abilities.

Familiarity with client-side technology transformation and process improvement.

Ability to work in a matrix environment and manage cross-functional teams.

Commercially astute with the ability to manage P&L and drive profitability.

What We Offer:

Leadership Opportunity: A high-impact leadership role with visibility across the organization.

Career Growth: Work on strategic transformation initiatives with leading insurance clients.

Hybrid Work Model: Flexibility to work from both Romford office and remotely.

Competitive Compensation: Salary open for discussion based on experience and suitability.

Interview Process:

You can expect one or two strategic discussions focused on client management, operational delivery, and transformation experience, followed by a business alignment round with senior leadership.

How to Apply:

If you are a seasoned leader with deep expertise in insurance operations, especially within the Life & Pensions space, we'd love to hear from you.

Submit your resume via LinkedIn or email it directly to .

Elevate your leadership career with a forward-thinking company at the heart of the insurance industry transformation.