Operations Director - Hospitality

The Twenty Two London Hotel; London; On-site; GBP 60,000 - 120,000; Full time

Job summary

Join a renowned luxury hotel as an Operations Director, where you will be responsible for leading hotel operations, ensuring excellence in guest service, and driving team performance. Be part of a vibrant hospitality environment on London's historic Grosvenor Square, promoting a culture of continuous improvement and high-quality experiences.

Benefits

Employee Assistance Programme

Employee Referral Scheme

Management Development Training

Birthday off

Generous Company Discretionary Sick Pay

Staff discount in Restaurant

Holiday entitlement increases

Long service award schemes

Qualifications

• Proven experience in a senior hotel management role.
• Strong leadership skills to inspire and develop teams.
• Deep understanding of operational standards in hospitality.

Responsibilities

• Lead all aspects of hotel operations, ensuring guest satisfaction.
• Collaborate on business initiatives and maintain service excellence.
• Foster a safe, inclusive, and values-driven work environment.

Skills

Leadership

Hospitality

Financial Acumen

Guest Service

Team Performance

Job description

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Operations Director - Hospitality, London

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Client:

The Twenty Two London Hotel

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

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Job Reference:

16defbd751d6

Job Views:

4

Posted:

12.07.2025

Expiry Date:

26.08.2025

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Job Description:

Join our team as an
Operations Director

Are you bold, driven towards excellence,
guided by intuition, and grounded in empathy? If so, we want you to join our
team at The Twenty Two.

The Role

As an Operations Director, you will:

• Lead all aspects of hotel operations
  across Rooms, Food & Beverage, and Club services.
• Oversee day-to-day management of
  departments, ensuring a seamless guest journey.
• Provide strategic leadership to drive
  service excellence and operational efficiency.
• Collaborate with the executive team on
  planning and key business initiatives.
• Ensure service standards are met and
  exceeded across all touchpoints.
• Promote team engagement and performance
  across diverse functions.
• Uphold brand consistency in
  presentation, guest service, and experience.
• Champion a safe, inclusive, and
  values-led working environment.

About Us

The Twenty Two is a luxury lifestyle
hotel located on London’s historic Grosvenor Square. Our property, set within a
listed Edwardian manor, combines cultural elegance with modern charm. We offer
an all-day public restaurant and a private members’ club with 31 bedrooms and
suites.

About You

We are looking for individuals who are
passionate about excellence and culture.

You will have:

• Proven experience in a senior hotel
  management role, ideally as a General Manager or Hotel Manager in a luxury or
  boutique environment
• Strong leadership skills and the ability
  to inspire and develop high-performing teams
• Deep understanding of Rooms, F&B,
  and operational standards
• Commercial acumen with experience in
  budgeting, forecasting, and profitability
• Excellent communication skills and a
  guest-first approach
• A calm, professional, and
  solutions-driven mindset in a fast-paced environment
• A passion for exceptional hospitality
  and continuous improvement

Key Responsibilities

• Provide strategic leadership across all
  operational departments.
• Ensure consistent, high-quality guest
  experiences throughout the hotel and club.
• Monitor performance against service,
  financial, and brand standards.
• Drive efficiency through effective
  budgeting, cost control, and forecasting.
• Collaborate with executive stakeholders
  on planning and innovation.
• Lead risk, safety, and compliance
  measures.
• Foster a performance-driven culture
  aligned with The Twenty Two’s values.

What’s in It for You?

• Be part of an iconic, growing brand in
  London’s most exclusive neighbourhood
• Enjoy an ambitious and personalised
  development plan
• Work with a passionate, expert team in a
  beautiful setting

Employee Benefits

Available from day one:

• Employee Assistance Programme with
  Hospitality Action
• Employee Referral Scheme: £1,000 (paid
  on your referral completing their probationary period)
• Mentoring schemes. Management
  Development Training – on the job with support from external training providers
• Your birthday is off

Available on successful
completion of your probationary period:

• Generous Company Discretionary Sick Pay
  Scheme. You accrue one day CSP per month during your employment with the
  Company on a rolling basis, capped at 5 years’ length of service
• Generous staff discount in the Ground
  Floor Restaurant: 30% off a table up to 4pax and 20% off a table up to 6pax
• A Guest Experience in the Hotel (subject
  to availability)
• Holiday entitlement increases: 2 days at
  2 years’ length of service, and a further 3 days at 5 years’ length of service,
  prorated to your contract hours
• Long service award schemes: 5 years
  (Silver Status. Meal in the Restaurant, TTT embroidered Bathrobe), 10 years
  (Gold Status, a stay in our sister property with flights with partner), 15
  years (Platinum Status – watch this space)

If you do not hear from us within 7
days, please consider your application unsuccessful.