Operations Director (Design Agency), THE CROWD

Guardian Jobs; London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a strategic Operations Director to lead their multidisciplinary design consultancy in London. This pivotal role involves overseeing business operations, finance, HR, and IT, ensuring seamless processes and collaboration across departments. The ideal candidate will possess exceptional leadership qualities, operational management expertise, and a strong commercial mindset, making a significant impact in a creative environment. With hybrid working options and a focus on employee well-being, this opportunity promises to be both rewarding and impactful for the right individual.

Benefits

Hybrid working options

Focus on employee culture

Well-being initiatives

Qualifications

• Strong leadership and operational management skills, preferably in design.
• Experience in business strategies with a commercial mindset.

Responsibilities

• Lead business operations, including finance, HR, and IT.
• Manage financial tasks like cash flow monitoring and invoicing.
• Conduct operational reviews to enhance efficiency.

Skills

Leadership

Operational Management

Financial Acumen

Business Strategy

Communication Skills

Interpersonal Skills

Organizational Skills

Job description

Operations Director (Design Agency), THE CROWD

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About The Role:

Our client, a mid-sized multidisciplinary design consultancy, is seeking a commercially minded and strategic Director of Operations to join them on a permanent basis at their office in central London.

In this role, you will work closely with the board of directors, acting as the main linchpin for the practice to ensure synchronicity across all departments. You will lead strategic, commercial, and operational initiatives, playing a key part in driving the company forward. Responsibilities include overseeing HR, finance, studio facilities, administration, and operations. This is a broad role where you can make a significant impact and be the ‘go-to’ person of the practice. The ideal candidate will have strong leadership and operational management skills, preferably within the built environment, combined with architectural/project knowledge and a passion for making an impact in a creative setting.

Our client offers bonuses, hybrid/remote working options, and a focus on employee culture and well-being. This is a rare and rewarding opportunity to join a desirable London-based design practice!

Key Responsibilities:

1. Lead business operations, including planning, practice management, finance, HR, IT, and commercial functions, to ensure seamless and efficient processes.
2. Manage financial tasks such as cash flow monitoring, invoicing, bookkeeping, and fee negotiations for projects and tenders.
3. Conduct operational reviews, identify improvement areas, and implement strategies to enhance efficiency.
4. Keep partners informed on key performance indicators, including financial health and revenue progress, to support strategic decision-making.
5. Collaborate with design teams to understand project workflows, providing insights without directly handling design tasks.

Key Skills/Requirements:

1. Exceptional leadership with strong operational and financial acumen.
2. Experience within a design or consultancy environment.
3. Proven expertise in business strategies with a commercial mindset.
4. Strong verbal and written communication skills.
5. Excellent interpersonal skills with the ability to build internal and external relationships.
6. Outstanding organizational skills.
7. Familiarity with managing design practices is preferred.
8. Experience working on projects in the Middle East is advantageous.

Application Process:

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We are an equal opportunities employer and agency.

Additional Information:

• Seniority level: Director
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Advertising Services

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