Operations Director / Customer Director / Estates Director - London - Estate

Concrete Consulting; London; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading Property Company is seeking an Operations Director to manage a large flagship site in London. This role requires strong customer focus, strategic delivery of firm objectives, and proven site management experience. The ideal candidate will be skilled in tenant engagement and health and safety standards, fostering a collaborative working environment.

Benefits

Career development support

Qualifications

• Previous experience managing a large site.
• Exposure to service charge budgets and health and safety regulations.
• Experience in strategic partnerships and tenant engagement.

Responsibilities

• Overseeing operations of a 700,000+ sq ft site.
• Managing service charge budgets and leading on-site teams.
• Enhancing tenant experience through customer-centric service delivery.

Skills

Customer-focused

Clear communication

Strategic delivery

Tools

IOSH or NEBOSH certification

Job description

My client, a notable Property Company, is looking for an Operations Director / Customer Director / Estates Director to oversee operations of a site in excess of 700,000 sq ft. Key requirements include being customer-focused and delivering on ESG, NET Zero, WELL, BREEAM, and SMART buildings.

It is essential that you can strategically deliver on the firm's objectives for the site.

You should have previous experience managing a site of a similar scale, leading an on-site team. Exposure to overseeing service charge budgets, rent collection, and health and safety (IOSH or NEBOSH certification) is also required.

In addition to managing strategic partnerships with service providers on-site, you will need to engage with tenants. Clear communication, both written and verbal, is vital to operate this flagship site. The focus is on enhancing the tenant experience and fostering a 'one team ethos' through customer-centric service delivery. There may also be opportunities to participate in other developments.

This organization invests in its employees and supports career development. For more information, please visit www.concrete-consulting.co.uk. Please review our GDPR policy at http://www.concrete-consulting.co.uk.

To apply, email your CV to Hari Prakash by clicking on the 'apply' button. We aim to respond within three working days. Due to high volume, if you do not hear from us within this timeframe, your application was unsuccessful, and your details will not be retained. Please consider applying for other positions in the future. Thank you.