Operations Director

Active Care Group Recruitment; United Kingdom; Remote; GBP 81,000; Full time

Job summary

A leading provider in neuro and mental healthcare is seeking an Operations Director to join its team. This pivotal role involves strategic leadership, overseeing a group of services, ensuring compliance with regulatory standards, and leading a high-performing workforce. The ideal candidate will have strong experience in multi-site operational environments and a postgraduate qualification in health or care settings.

Benefits

Car Allowance - £3,600

25 days plus bank holidays

Birthday off

Access to Active Learning Hub for training and development

Active Reward App for discounts

Employee Assistance Programme Helpline & App

Nest Personal Pension account

Medicash Health Plan for everyday health essentials

Active Awards programme for recognition

Enhanced Sick & Maternity Pay

Refer a Friend Scheme

Qualifications

• Experience in regulated, multi-site operational environments is essential.
• Strong knowledge of regulatory frameworks including CQC and Ofsted.
• Ability to coach and develop others effectively.

Responsibilities

• Provide strategic leadership and operational oversight.
• Ensure compliance with regulatory standards and timely submissions.
• Conduct regular site visits to assess quality and implement corrective actions.

Skills

Leadership

Regulatory Compliance

Performance Management

Analytical Skills

Education

Postgraduate qualification or equivalent senior leadership experience

Tools

PowerBI

Job description

Come and join one of the UK’s largest independent providers in neuro and mental healthcare. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone.

We have an exciting opportunity for an Operations Director to join Active Care Group.

In this role you will provide strategic leadership and operational oversight for a group of services within your designated region or division.

Reporting directly to the Managing Director, you will be accountable for service excellence across clinical and operational quality, regulatory compliance, financial performance, workforce leadership, and cultural development. You will manage and coach a group of Registered Managers, ensuring their services deliver outstanding person-centred care, sustained occupancy, and a high-performing, values-led workforce.

What you'll be doing:

• Ensure each service is led by a suitably experienced and appropriate Registered Manager who maintains active registration with the relevant regulatory body, where appropriate (such as CQC, Care Inspectorate or Ofsted). Ensure compliance with regulatory standards and timely submission of required notifications to regulatory bodies and external agencies.
• Ensure the Registered Managers are always inspection ready, focusing on fanatical attention to detail (FAD) and that when rated nothing less than perfection is acceptable.
• Responsible for maintaining up to date knowledge of all ACG Standard Operating Procedures (SOP) and ensure that all processes are adhered to and regularly monitored to ensure compliance.
• Use PowerBI reports and all available quality data to carry out regular meetings with the team and identify areas of improvement always looking for new and improved ways of working as well as celebrating when progress is made.
• Conduct regular sites visits to assess quality, verify data accuracy from service reports, PowerBI analytics, and qualitative insights, ensuring alignment with operational realities. Implement necessary corrective actions as required.

What you'll have:

• Postgraduate qualification or equivalent senior leadership experience in a health or care setting.
• Experience of leading operations in regulated, multi-site, and complex environments.
• Strong knowledge of regulatory frameworks (CQC, Ofsted, CIS), quality assurance, and safeguarding.
• Proven ability to manage budgets, deliver against targets, and drive performance.
• Coaching leadership style with the ability to develop and empower others.
• Highly developed communication, influencing, and interpersonal skills.
• Analytical and data-literate with the ability to draw meaningful insights from digital tools.
• Flexible, proactive, and resilient in managing change and complexity.

Experience:

• Experience of leading in a complex environment
• Experience of working collaboratively with regulatory bodies (i.e. CQC, CIS)
• Seasoned leader with operational and financial planning experience
• Experience of managing performance where concerns about individual practice arise
• Experience of working in a constantly changing environment
• Good understanding of national context and agenda as well local issues.
• Understanding of regulatory compliance

We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident employer.

What to look forward to:

• Salary of £81,000 per annum
• Car Allowance - £3,600
• 25 days plus bank holidays
• Birthday off
• Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
• Active Reward App giving discounts and savings on your weekly shop
• Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
• A Nest Personal Pension account
• Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians
• We recognise outstanding Active Behaviours via the Active Awards programme
• Enhanced Sick & Maternity Pay benefits
• Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know
• ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group