Operations Director

Elior; Reading; On-site; GBP 70,000; Full time

Job summary

Join Elior as an Operations Director to lead catering services across London and the South. This pivotal role involves driving customer satisfaction, compliance, and financial growth within the Education division, ensuring our students receive high-quality meals that support their well-being. As part of a multi-award-winning company, you'll thrive in an inclusive environment with numerous benefits including flexible working, generous holiday allowance, and mental health support.

Benefits

Flexible Working

Hybrid Working Model

33 Days Holiday

Paid Charity Leave

Life Assurance

Workplace pension schemes

Qualifications

• Extensive experience in contract catering in a senior management role.
• Proven experience of leading and motivating large teams.
• Confidence in financial management and P&L.

Responsibilities

• Create a culture of excellent customer experience.
• Ensure legal compliance within strategic areas.
• Oversee recruitment, training, and development of the operations team.

Skills

Leadership

Customer Experience

Financial Acumen

Education

Experience in Contract Catering

Education Sector Experience

Job description

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General information

@media (max-width: 768px) { .largeurTotale { width: 100% } .icon-ak { width: 20px; height: 20px } }@media (min-width: 768px) { .largeurTotale { width: 900px } .icon-ak { width: 40px; height: 40px } } Operations Director Ref: 2024-66503 Job Information Division: Elior Support Services Advert Closing Date: 20/09/2024 Contractual Hours:Full-time Salary:£70,000 Contract Type:Permanent Working Pattern: Monday - Friday Location:Reading, RG1 1AF Join our team!

Are you a great leader of Catering Teams with a genuine passion for exemplary service? We have a new opportunity for an experienced and enthusiastic Operations Director to join ourteam across the London and South regions.

This role sits within our Education division – catering for students. Dedicated to providing high-quality, nutritious, fresh, and sustainable food for our younger generation, we're 100% committed to supporting a healthy diet. At Taylor Shaw & Edwards & Blake, we're driven by the knowledge that young people deserve and need the best food for their wellbeing.

What you'll be doing...

The successful candidate will have exceptional proven leadership qualities and an ability to achieve results through others. We require a committed empathetic and passionate individual to deliver and exceed client and customer expectations.

This will role cover London, M25 and surrounding locations, and the South Coast with 6 Operations Managers that report to this position

Your key responsibilities as the Operations Director will consist of:

Accountable for creating a culture of excellent customer experience within their community

Accountable for ensuring legal and company compliance within strategic area of responsibility

Accountable for creating a platform for financial growth, exceeding financial targets

Accountable for building and proactively maintaining external relationships with senior clients to exceed client expectations, deliver a value-added service proposition which will build and sustain industry competitive advantage

Oversee Operations Management function within area of responsibility

Accountable for overseeing recruitment, support, training and development of operations team in order to deliver an efficient, high quality, financially beneficial value proposition to Company and senior client in line with Company processes

Support the sales team with site visits, sales presentations, and ensuring bids are operationally sound. Developing centre of excellences within sites to be used as reference points is essential

Working Pattern: Monday - Friday

What can you bring?

The experience and knowledge we are looking for from the future Operations Director include:

Extensive experience in contract catering, within a multi-site, senior management role

Education experience will be an advantage

Ability to demonstrate experience in leading, inspiring and motivating a large and diverse team

Proven experience of working closely and successfully with clients

Confidence in numbers and P&L management

Our way of saying thank you...

At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts

We offer a salary of upto £70,000 plus a 15% KPI performance-related bonus and company car/allowance

FREE On-Site Lunches: Enjoy complimentary lunches, saving you time & money while ensuring you stay nourished & energised throughout the day.

Support Your Way of Life:

Flexible Working: We offer full-time & part-time roles, with varying shift patterns across the business. Allowing colleagues the flexibility to balance their personal & professional commitments

Hybrid Working Model: Collaborate & innovate in the office three days a week while enjoying focused work-from-home days

Holiday Allowance: Relax & recharge with 33 days of holiday (including bank holidays)

Additional Holiday Purchase Option: Customise your time off by purchasing extra holidays

Family Leave: Prioritise family commitments with flexible leave options

Paid Charity Leave: Make a positive impact with two additional paid days for charity work

Big Enough for Growth, Small Enough to Connect:

Opportunities for career progression while developing a close-knit community

Supporting You Through Life’s Ups & Downs:

Access mental health support & comprehensive wellbeing benefits

Keeping Finances & Wellbeing in Mind:

Life assurance, workplace pension schemes, discounts, cashback, entertainment, leisure discounts, & a cycle to work scheme

Why it’s great to work for us...

Elior is a multi-award-winning people business and one of the UK’s leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including:

Workplaces & Office Space

Sporting Venues & Stadiums

Attraction & Heritage Sites

Public Sector & Defence

Health, Care & Hospitals

Schools, Colleges & Universities

Along with our purpose of enriching lives everywhere, every day, we’re committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.

That’s why 85% of colleagues tell us how proud they are to work for us!

Elior Celebrates EqualityOur aim is to celebrate a culture of equality, diversity, and inclusion, continuing to make Elior a great place to work!

Every colleague has a distinctive set of values, skills, and aspirations. To ensure that we attract, develop,and retain best people from the widest possible talent pool we're committed to providing an inclusive environment where our colleagues fulfil their potential and have the opportunity to succeed.

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