Operations Director

Mercedes-Benz in the UK; Milton Keynes; On-site; GBP 100,000 - 125,000; Full time

Job summary

A premier automotive company in Milton Keynes seeks an experienced Operations Director to lead Financial Services governance, manage vehicle logistics, and ensure compliance. Ideal candidates will have senior leadership experience in the automotive industry and expertise in asset-based lending. Competitive salary, bonus structure, and comprehensive benefits are offered, fostering a creative and inclusive workplace.

Benefits

Competitive salary

Discretionary bonus structure

Colleague car schemes

Pension scheme

Flexible benefits

Access to wellbeing resources

Qualifications

• Proven senior leadership experience in the automotive sector.
• Strong understanding of financial services landscape in the UK.
• Demonstrated ability to manage complex programs.

Responsibilities

• Lead execution and governance of Financial Services products.
• Oversee vehicle distribution and inventory management.
• Ensure regulatory compliance and manage risks.

Skills

Leadership in automotive industry

Asset-based lending experience

Communication skills

Stakeholder management

Understanding of market dynamics

Job description

For over a century, Mercedes-Benz has been synonymous with automotive excellence, innovation, and luxury. We are pioneers who have consistently set the standard for engineering, design, and performance.

When you join Mercedes-Benz, you become part of a legacy of innovation and a future of sustainable mobility. You'll be contributing to ground-breaking advancements and shaping the future of transportation for generations to come.

How You’ll Play Your Part

Are you a strategic and results-driven leader ready to shape the future of automotive operations for one of the world's most prestigious brands? Mercedes-Benz UK is seeking a passionate and experienced Operations Director to lead the execution and governance of our Financial Services products, Agent Network Representation, and Vehicle Logistics.

What You'll Do

• Financial Services Leadership: Drive the sale of Mercedes-Benz Financial Services products, ensuring regulatory compliance, best customer experience and outcomes generating finance volume, revenue, and portfolio growth.
• Network Strategy & Operations: Develop and lead the Mercedes-Benz Cars UK network representation strategies to guarantee customer satisfaction and ensure volume aspirations can be met. Manage Agents, ensuring adherence to standards.
• Vehicle Logistics: Oversee and develop logistical operations related to vehicle distribution and inventory management to ensure timely and cost-effective delivery. Optimise operational processes to enhance overall efficiency and streamline the sales cycle.
• Regulatory Compliance & Risk Management: Ensure oversight of all regulated activity within the Operations remit, reporting to Mercedes-Benz Financial Services through relevant committees. Uphold the highest ethical standards and ensure compliance with all relevant legal and regulatory requirements.
• Sales Channels & Customer Engagement: Support direct sales to large leasing and rental companies and specialized sectors. Oversee lead generation activities for retail and fleet customers, including VIP schemes and online showroom initiatives.
• Programme & Contract Management: Administer Mercedes-Benz Financial Services funded employee and partner company car schemes. Oversee customer support and contract administration related to the sale of Service Contracts.

What You'll Bring

• Proven senior leadership experience within the automotive industry, with a demonstrated track record of leading and inspiring large, high-performing teams.
• Extensive asset-based lending experience and a broad understanding of the financial services landscape in the UK market.
• Significant automotive retail/leasing experience.
• Exceptional communication and stakeholder management skills.
• Strong understanding of customer, agent, and market dynamics and requirements.
• Expertise in setting and driving clear organisational vision and objectives.
• Deep understanding of customer behaviour, agent networks, and market dynamics.
• Demonstrated success in managing complex, multi-faceted programs and initiatives.
• Willingness to travel and collaborate across diverse global teams.
• Commitment to ongoing professional development.

What’s in it for you?

Behind our doors you’ll find a team of passionate individuals relentlessly driven by innovation, excellence, and commitment to creating exceptional experiences for our customers. We're constantly pushing the boundaries of what's possible in the automotive industry, and we encourage our employees to think creatively and challenge the status quo.

We’ll offer you a competitive salary and discretionary bonus structure. We also hope you’ll love our products as much as we do, with access to our colleague car schemes. On top of that, you’ll be able to join our pension scheme and you’ll get a flexible benefit pot that can be used to find the benefits that are right for you.

We’re here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme and Mental health First Aiders, as well as flexible opportunities to support work life balance. We’ll also encourage your development; with the training and knowledge you need to reach your potential.

Who We Are

We believe that a diverse workforce is a strong workforce, and we're committed to creating an inclusive environment where everyone feels welcome, respected and has equal opportunity.

We celebrate a culture of appreciation and respect, where everyone is valued for who they are. We believe our backgrounds, experiences and cultures contribute to our shared experience and shape who we are and what we do.