Operations Director

DHL Germany; Milton Keynes; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

A leading logistics company in the UK is seeking an experienced Operations Director to lead strategic initiatives and ensure high performance across multiple sites. The ideal candidate will have a proven record in the convenience and food sector, with strong people leadership and operational skills. This role offers a competitive pay package and benefits including a company car and employee support services.

Benefits

Company Car or Car Allowance

Free confidential 24/7 GP Service

Hundreds of discounts (including Retail, Childcare + Gym)

Affordable loans & Enhanced Pension Scheme

24/7 employee support service with access to free counselling

Qualifications

• Track record of leading high performing engaged teams across dimensions including people, financial, customer, and operations.
• Experience in driving and setting strategic direction within a national contract.
• Deep passion for world-class safe operations with a continuous improvement agenda.

Responsibilities

• Lead strategic initiatives in budget and resource management.
• Oversee team of General Managers for world-class operations.
• Primary interface for customer negotiations and issue resolution.

Skills

People Leadership

Operational Leadership

Customer Relationship Management

Complex Problem Solving

Business Strategy Development

High-Performance Culture

Job description

Flexible on location of successful applicant as this is a national role.

At DHL Supply Chain, we believe in offering exceptional opportunities for personal and professional growth, making us one of the most desirable companies to work for. If you're someone who wants to be part of a team that truly makes a difference in the world, we invite you to join us on this remarkable journey.

We are excited to present a prestigious opportunity for an Operations Director who brings profound expertise in the convenience and food sector. This role is crafted for an accomplished leader with multisite experience and a proven track record in large-scale leadership.

Do you have experience in network-wide, multisite warehousing and transportation? Have you successfully driven value from both open and closed book commercial mechanisms? If so, we would love to hear from you.

Position Overview:

As an Operations Director with DHL Supply Chain, you will lead strategic initiatives in budget and resource management, operational performance, and talent development, all while interfacing with customers to negotiate and resolve their needs. In this pivotal role, you will establish annual and multi-year priorities and growth targets for each opportunity, balancing the diverse needs of multiple sites and customers.

A Typical Day May Involve

People Leadership: You will champion deep team engagement, nurturing a sense of ownership and commitment among team members, ensuring they feel fully aligned and invested in our shared vision. Your leadership will inspire and empower the team, creating a warm environment where everyone feels valued and motivated to contribute to our collective success.

Operational Leadership: Through your team of General Managers, you will oversee world-class safe operations that deliver value through a clear continuous improvement agenda, ensuring we consistently delight our customers.

Customer Relationship Management: Serve as the primary interface for customer negotiations and issue resolution, proactively identifying opportunities to enhance and deepen customer relationships.

Contract Negotiation: Lead customer contract negotiations and manage third-party supplier negotiations, all while maintaining strict budget oversight.

Business Strategy Development: Connected to industry trends and market forces, formulate and execute plans to grow your business area.

Complex Problem Solving: Foster cooperation and partnership to provide integrated solutions to complex challenges, delivering clear and effective communication, collaboration, and influence to drive transformational change.

High-Performance Culture: Cultivate a culture of respect and excellence within your team, effectively managing a matrix environment. Focus on developing strong management capabilities through performance management, coaching, mentoring, and the professional development of teams and individuals.

This Role Would Suit People Who

• Have a track record of leading high performing engaged teams to enable the delivery of business objectives across all dimensions including people, financial, customer and operations.
• Are experienced in driving and setting strategic direction within a national contract.
• Have a deep passion for world class safe operations that deliver value through a clear continuous improvement agenda to ensure that we always delight our customers.
• Are experienced in network wide transformation and continuous improvement project leadership and delivery.
• Demonstrate a growth oriented and ambitious, with an obsession for exceptional customer service.
• Foster a culture that embraces new ideas, technologies and ways of thinking, adapting to changing environments and staying ahead of industry trends.
• Can remain resilient, competitive and forward thinking in an increasingly dynamic and complex organisation.
• Are a creative thinker with a commercial mindset, with demonstrable experience of mitigating risk and capitalising on opportunities.

Why Join Us?

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Company Car or Car Allowance
• Free confidential 24/7 GP Service
• Hundreds of discounts (including Retail, Childcare + Gym)
• Affordable loans & Enhanced Pension Scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more.

Who We Are

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

Building an Inclusive Workplace

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

We are proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 13th Oct. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent.