Operations Director

Global Trade Plaza; London; On-site; GBP 150,000 - 200,000; Full time

Job summary

An innovative firm is seeking an Operations Director to lead its London team, driving operational excellence and enhancing client relationships. This pivotal role involves overseeing key metrics, optimizing project management processes, and fostering a culture of innovation. With a strong focus on agency operations and a commitment to leveraging cutting-edge AI technology, you will empower teams to deliver impactful results. If you are a strategic problem-solver with a passion for operational excellence and stakeholder management, this is your chance to make a significant impact in a dynamic environment.

Qualifications

• 10+ years of agency operations experience with a strong commercial focus.
• Proven track record in process improvement and managing metrics.

Responsibilities

• Drive operational excellence and ensure outstanding work and commercial success.
• Oversee key operational metrics and lead process improvements.

Skills

Agency operations experience

Process improvement

Analytical mindset

Stakeholder management

Problem-solving

Self-starter attitude

Technology comfort

Tools

Project management platform (OMG)

Job description

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Operations Director

Location: London, England, United Kingdom

Role Mission: As the Operations Director, you will be the backbone of our client team in London, driving operational excellence and ensuring outstanding work and commercial success. You will oversee key operational metrics, lead process improvements, optimize our project management platform (OMG), and provide actionable insights to elevate business performance.

This Role is Right for You If:

• You thrive as a strategic problem-solver who partners effectively with clients and team leads.
• Building robust relationships with stakeholders and challenging the status quo excites you.
• Leading a team motivates you, and you're passionate about fostering an environment of innovation and operational excellence.
• You take ownership of financial processes, optimize profitability, and engage in strategic decision-making.

What Skills Will Help You Be Successful:

• Over 10 years of agency operations experience with a strong commercial focus.
• A successful track record in improving processes and managing complex metrics.
• An analytical mindset that turns data into decisive actions and solutions.
• Exceptional stakeholder management and problem-solving capabilities.
• Self-starter attitude with a proactive approach to challenges.
• Comfort with technology and the enthusiasm to champion AI and new systems.

Our values shape everything we do:

Be Imaginative to push the boundaries of what’s possible.

Be always learning and listening to understand.

Be actively pro-inclusive and anti-racist across our community, clients, and creations.

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

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