Operations Director

Flagstone Group LTD; London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is looking for a dynamic Operations Director to lead their client services and onboarding teams. This role involves driving operational excellence, enhancing client experiences through technology, and collaborating with cross-functional teams to achieve strategic goals. The company fosters a culture of kindness and growth, offering a supportive environment for professional development. If you are passionate about transforming the financial technology landscape and have a proven leadership track record, this opportunity is perfect for you.

Benefits

Hybrid working

Competitive bonus scheme

Flexible benefits budget

Salary sacrifice options

Around the World scheme

Mental wellbeing support

Learning and development budget

Private health care

Life insurance

Matched pension contributions

Qualifications

• Proven track record in leadership within financial services.
• Experience in onboarding and client service operations.

Responsibilities

• Drive operational excellence by achieving company OKRs.
• Lead onboarding and client services teams for operational efficiency.

Skills

Leadership in financial services

Client-centric mindset

Strategic thinking

Process enhancement

Exceptional communication

Problem-solving abilities

Education

Degree in Business or Finance

Job description

Flagstone is many things. An online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash. A diverse group of people, bound by a collaborative spirit, and shared purpose. And lastly, a thriving, profitable business – where smart people do their best work.

Each definition shares a common thread: our unique culture. It’s our pride and joy. And our competitive advantage.

A feel for our culture:

To revolutionise the savings market, we need to be at our best. But high performance takes more than talent – it takes a culture of kindness, respect, and growth.

That’s why we’re building a diverse, inclusive community, where your voice is heard and valued. Where, with close support and room to develop, you can surpass even your own expectations. And be rewarded for it.

We may not change the world, but we can change the world of financial technology. And all it takes is a winning mix of drive, talent, and empathy. Our culture celebrates all three.

But enough about us. Let’s talk about you.

Does this sound like you?

You’re an experienced Operations Director, with a strong leadership capability, strategic vision and an appetite for change. You’re client centric, and you leverage technology and data to enhance results.

What you’ll do:

1. Drive operational excellence by establishing and ensuring the achievement of company OKRs (Objectives and Key Results).
2. Provide leadership and strategic direction to our onboarding and client services teams, ensuring they deliver exceptional service and operational efficiency.
3. Collaborate closely with cross-functional teams to refine processes, implement cutting-edge technology, and elevate the overall client experience.
4. Develop and maintain a client-centric approach, aligning all operational activities with the goal of delivering best-in-class service to our customers.
5. Continuously monitor performance metrics, identify areas for improvement, and spearhead initiatives to streamline workflows and enhance productivity.
6. Act as a key advisor to the COO, contributing to long-term strategic planning and decision-making at the executive level.

What you’ll bring:

1. A strong track record of leadership within the financial services industry, with in-depth knowledge of onboarding processes and client service operations.
2. A client-first mindset, with a proven ability to balance regulatory and business requirements while delivering a seamless customer journey.
3. A growth mindset with a proven track record for transformational change which has delivered exceptional results for the benefit of both the client and the businesses you've worked in.
4. Demonstrated passion for leveraging technology and driving process enhancements that result in improved client outcomes and operational efficiency.
5. Exceptional communication and interpersonal skills, enabling effective collaboration with both internal stakeholders and external partners.
6. Strategic thinking and problem-solving abilities, with the capacity to adapt quickly to a dynamic, fast-paced environment.
7. A results-oriented approach, coupled with the drive to inspire and motivate teams to achieve ambitious goals.
8. A strong cultural ambassador with a commitment to fostering a culture of learning and development, who understands how to best leverage the skills and talents of your team.

How we reward you:

At Flagstone, the benefits extend beyond false gifts like “fruit and snacks”. Instead, we invest in your health, wealth, and professional development. Here’s a selection of our benefits:

• Hybrid working - Spend at least 1 day a week with your team in our collaborative London office.
• Competitive bonus scheme - designed to reward and recognise high performance.
• Flexible benefits budget - a pot to fund meaningful benefits for you, whether it's hormone or fertility testing, cancer screening, neuro-diversity coaching or something that matters for you.
• A range of salary sacrifice options to help you make tax-efficient savings on electric cars, nursery schemes, home and tech goods.
• Around the World scheme - 3 months work from anywhere scheme.
• Mental wellbeing support – Access therapy and mental health sessions through Spill.
• Learning and development – £1,000 personal development budget to help you grow in your role.
• Private health care - Enjoy all the benefits AXA has to offer, including reduced gym memberships and medical history disregarded.
• Medical cash plan - To help you with the costs of dental and optical expenses.
• Life insurance and Income Protection - four times your annual salary for peace of mind.
• Matched pension contributions up to 5%.
• 25 days holiday - plus bank holidays, well-being days and volunteering days.
• Enhanced Parental Leave – enhanced maternity, paternity and adoption pay.

All are welcome.

At Flagstone, we’re assembling a diverse team that defies our industry’s norms. Think this role could suit you? We encourage you to apply, no matter your background.

#LI-hybrid

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