Operations Director

La Fosse Associates Limited; London; On-site; GBP 80,000 - 110,000; Full time

Job summary

A leading home services brand in London is seeking an experienced Operations Director to lead operational strategy and execution. This role will oversee day-to-day operations, ensuring service excellence and team development. The ideal candidate will have a strong leadership background in facilities management, excellent commercial acumen, and proven success in driving growth. This position offers the opportunity to make a significant impact within a well-capitalized organization.

Qualifications

• Proven senior leadership experience in operations within facilities management or home services.
• Track record of driving revenue growth and operational improvements.
• A full UK driving licence and flexibility to travel nationally.

Responsibilities

• Lead the operational strategy and execution for growth.
• Oversee day-to-day operational activities to ensure excellence.
• Manage and develop a high-performing internal team.

Skills

Senior leadership experience in operations

Commercial acumen

Relationship-building skills

Coaching and mentoring

Results-oriented approach

Strategic thinking

Job description

Operations Director - Leading Multi-Trade Home Services Brand
Location: London-based HQ with national travel

About the Company
Our client is a well-established facilities & home services brand with decades of heritage and a reputation for exceptional customer service. The business is part of a global group specialising in home service brands, with substantial investment backing and ambitious growth plans for the UK market. With a focus on service excellence, operational efficiency, and strategic expansion, they are now seeking a high-calibre Operations Director to lead the day-to-day running of the business and drive continued success.

The Role
Reporting directly to the UK Managing Director, the Operations Director will:

• Lead the operational strategy and execution to achieve growth, financial performance, and network expansion goals.
• Oversee all day-to-day operational activities, ensuring service delivery excellence and a consistent customer experience.
• Manage and develop a high-performing internal team while supporting a broad network of independent service operators.
• Drive commercial results through strong data analysis, sales growth initiatives, and process optimisation.
• Act as a visible leader across the business, fostering strong relationships with stakeholders, suppliers, and partners.
• Ensure compliance with legislation, company standards, and brand guidelines.

About You
We are looking for a commercially minded operational leader with:

• Proven senior leadership experience in operations, ideally within facilities management, home services, or a comparable multi-site/multi-operator environment.
• Strong commercial acumen with a track record of driving revenue growth and operational improvements.
• Excellent relationship-building skills and the ability to influence across a broad network.
• Experience in coaching, mentoring, and developing teams.
• A hands-on, results-oriented approach combined with strategic thinking.
• A full UK driving licence and flexibility to travel nationally.

Why Apply?
This is an exciting opportunity to join a market-leading brand at a pivotal stage of growth. You will have the autonomy to shape the operational strategy, the backing of a well-capitalised parent group, and the chance to make a tangible impact on the future success of the business.