Operations Director

RCH Care Homes; Ilford; Remote; GBP 100,000 - 125,000; Full time

Job summary

A leading care provider is seeking an Operations Director to oversee operations remotely across services in Cambridge, Bedford, and Kent. The successful candidate will lead initiatives for high-quality care delivery, drive occupancy and performance, and support General Managers. A nursing qualification is preferred, and a valid driving license is required for travel between services.

Qualifications

• Strong commercial experience and a proven track record in increasing the private fee payer market.
• Must have valid driving licence and be able to travel to all services.

Responsibilities

• Lead the delivery of high-quality, innovative services.
• Deliver agreed objectives focusing on Quality targets and Commercial Performance.
• Provide leadership to the General Managers.

Skills

Leadership

Relationship building

Commercial acumen

HR management

Quality assurance

Education

Nursing qualification (preferred)

Job description

Overview

RCH Care Homes are recruiting for an Operations Director to work within the RCH Family. The role is remote covering Cambridge, Bedford and Kent for 7 services.

Responsibilities

• Lead the team in the delivery of high quality, innovative services and develop strong relationships with a broad range of customers and stakeholders including local authorities, CCGs, and care organisations.
• Deliver agreed objectives and targets for the area with a particular focus on Quality targets and Commercial Performance through agreed targets and KPIs.
• Provide effective leadership to the General Managers in the homes. Foster good relationships internally with home teams, senior & regional colleagues, and the head office team.
• Develop & maintain good relationships with external stakeholders working in a collaborative and open manner. Develop relationships with regional officers, social workers, and other members of the healthcare profession, thus promoting the Company image as a dedicated Health Care Provider.
• Ensure that all homes provide compassionate care, and we achieve a high standard of care delivery which is reinforced by our regulatory body whilst working within the budgetary targets.
• Ensure that all new General Managers receive a comprehensive and detailed induction programme that equips them with the skills to do their job. Ensure continuous oversight and rigour to put skills into practice in line with company policy and procedure.
• Ensure that all the home teams have effective and professional HR leadership and there is an initiative-taking approach to recruitment and retention whilst minimising the reliance on agency.
• Ensure managers training and development needs are identified and met, ensuring the objectives within the business plan are achieved and a program of succession planning in place.
• Ensure quality systems & audits are in place to monitor and achieve continual improvements in service delivery.
• Conduct quality audits on each service on a regular basis to focus and lead home team to improve health and wellbeing outcomes for residents.
• Work with the Head of Sales & Marketing to ensure plans are in place to drive occupancy and AWF in line with budgetary requirements.
• Ensure managers perform their duties as set out in their Job Descriptions and support them to achieve the operating objectives for their service, with specific reference to referrals and occupancy levels.
• Ensure staff are recruited and managed within the Terms of Employment and Equal Opportunities Legislation.
• Implement the Health and Safety Policy and advise on its refinement, where necessary.
• Be on call for operational and administrative matters arising outside normal working hours on a rota basis as agreed with the senior leadership team as required.

Qualifications

• Ideal candidate would be nurse qualified but not essential.
• Must have valid driving licence and be able to travel to all services.
• Strong commercial experience and a proven track record in increasing the private fee payer market.