Operations Director

Warner Hotels; Hemel Hempstead; On-site; GBP 60,000 - 90,000; Full time

Job summary

Warner Hotels is seeking an Operations Director to oversee a portfolio of hotels, ensuring operational excellence and enhancing guest satisfaction. This role will require strong leadership skills and a background in hospitality, with responsibilities including strategic planning, performance metrics monitoring, and talent development. The successful candidate will have a proven track record in multi-site management and improving operational standards.

Benefits

Competitive salary and bonus scheme

25 days holiday

Exclusive discounts on Warner breaks

Discounted food and drinks at on-site restaurants

Pension scheme

Access to VIP box at the O2

Discounts on retail and leisure experiences

Qualifications

• Experience in managing multi-site operations in hospitality or leisure environments.
• Strong operational acumen with a track record of improving standards.
• Decisive leader able to manage teams through change.

Responsibilities

• Drive operational excellence and ensure delivery of brand promise across hotels.
• Collaborate with General Managers on financial and guest satisfaction metrics.
• Lead talent development and engagement within hotel teams.

Skills

Commercial acumen

Operational leadership

Crisis management

Team engagement

Job description

Operations Director – Warner Hotels

About Us

The UK’s leading provider of adult short break experiences, Warner Hotels is a collection of unique properties in great locations across the UK. All short breaks at a Warner Hotel include breakfast, dinner and specified entertainment and activities, ensuring guests make the most of their time away. Situated in stunning locations nationwide including Heythrop Park in the Cotswolds, Studley Castle in Warwickshire, Thoresby Hall in Nottinghamshire and The Runnymede on Thames, each hotel offers its own personal character that makes every Warner Hotels stay unique.

The Role

As an Operations Director, this regional role will lead and support a portfolio of General Managers across the South, driving operational excellence and ensuring the consistent delivery of the Warner Hotels brand promise. You will collaborate closely with central support teams to enhance guest satisfaction, employee engagement, and commercial performance.

Key Responsibilities

Strategic & Commercial Leadership

• Provide strategic leadership by aligning hotel level business plans with the overall Warner Hotels strategy. Define and monitor KPIs across operational, financial, and guest satisfaction metrics, and support General Managers in achieving revenue growth, payroll efficiency, and cost control. Collaborate with Marketing, Sales, and Revenue Management to drive occupancy and commercial performance.

Operational Excellence & Business Development

• Partner with General Managers to review P&L performance, identify commercial opportunities, and implement process improvements. Identify and support local events and business development initiatives to drive regional growth and community engagement.

Collaboration & Brand Standards

• Foster a highly collaborative approach with central support teams. Oversee the implementation of brand standards and operational initiatives, ensuring consistency across all sites. Ensure compliance and service training is consistently applied.

Safety & Crisis Management

• Perform routine hygiene and safety audits, demonstrating strong crisis management capabilities and the ability to execute effectively under pressure.

People & Culture

• Conduct regular listening sessions with hotel teams to understand engagement drivers. Lead talent identification and development, contributing to the broader succession strategy.

What We’re Looking For

• A commercially astute operator with a proven ability to grow individual business P&Ls.
• Extensive experience managing multi-site operations in hospitality or leisure environments such as hotels, holiday parks, or leisure resorts. A background in food and beverage operations is a distinct advantage, particularly in environments where F&B supports the broader guest experience.
• Strong operational acumen with a track record of improving standards and embedding new practices.
• Decisive and inspiring leader, capable of navigating ambiguity and leading remote teams effectively.
• Demonstrated success in high-level operational leadership roles.
• Skilled in managing multiple priorities and leading teams through change.

What We Offer

• Competitive salary and bonus scheme
• 25 days holiday
• Exclusive discounts on Warner breaks for you, your friends, and family
• Discounted food and drinks at our on-site restaurants
• Pension scheme
• Access to a VIP box at the O2 and discounts on a variety of retail and leisure experiences