Operations Director

JR United Kingdom; Harrogate; On-site; GBP 90,000 - 120,000; Full time

Job summary

A leading retailer is seeking an experienced Operations Director to oversee multiple locations. This role involves driving operational excellence, fostering a high-performance culture, and ensuring compliance with health and safety regulations. Join a supportive team that values its employees and offers competitive salary and benefits.

Benefits

Competitive salary up to £120,000

Performance-related bonuses

Excellent career development opportunities

Dynamic team culture

Exclusive staff discounts

Qualifications

• Proven track record in senior operational leadership roles.
• Exceptional leadership and people management skills.

Responsibilities

• Lead operational performance of multiple stores.
• Inspire and manage a team of senior leaders and store managers.
• Drive strategic initiatives for efficiency and customer satisfaction.

Skills

Leadership

Commercial Acumen

Problem Solving

Job description

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About the Role:

Are you an experienced Operations Director with a proven track record in multi-site and multi-brand leadership within retail or hospitality?

Zachary Daniels Recruitment is excited to be partnering with a leading business known for its fantastic people culture. We are currently recruiting for an Operations Director to join their dynamic team. This is a fantastic opportunity for a senior operations leader to contribute to the continued success of a high-growth business that truly values its people and fosters a positive working environment.

Responsibilities:

• Lead and oversee the operational performance of a wide portfolio of stores across the region, ensuring exceptional standards and consistency.
• Inspire, develop, and manage a team of senior leaders and store managers, fostering a collaborative, high-performance culture.
• Drive strategic operational initiatives to improve efficiency, profitability, and customer satisfaction across all locations.
• Partner with the executive team to align operational activity with the company's overall strategic goals.
• Utilise data and performance insights to identify opportunities, streamline processes, and drive continuous improvement.
• Champion a customer-centric mindset across the business, ensuring outstanding experiences at every touchpoint.
• Maintain full compliance with all health, safety, and legal obligations across the estate.

About You:

• A proven track record of success in a senior operational leadership role (e.g., Operations Director, Head of Retail, Regional Director) within retail or hospitality.
• Exceptional leadership and people management skills, with the ability to build and lead high-performing teams.
• Strong commercial acumen and a strategic mindset, with a passion for driving business performance through operational excellence.
• Adept at managing change, solving complex problems, and using data to inform decision-making.
• A collaborative, people-first leader who thrives in a fast-paced and evolving environment.

Why Join This Retailer?

It's a people-centric business that truly values its employees. The company is committed to providing a supportive, inclusive environment where people can thrive, develop, and contribute to the business's ongoing success.

• Competitive salary up to £120,000 + benefits
• Performance-related bonuses
• Excellent career development opportunities with training and mentoring support
• A dynamic, supportive team culture that celebrates success and values individual contributions
• Access to exclusive staff discounts and perks

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