Operations Director

IOVENDO; England; On-site; GBP 80,000 - 90,000; Full time

Job summary

An established industry player is seeking an Operations Manager to drive excellence in their financial services operations. This pivotal role involves overseeing customer support, technical support, and project delivery while ensuring compliance with FCA regulations. As a key member of the leadership team, you will develop and implement strategies aimed at enhancing customer satisfaction and operational efficiency. If you thrive in a dynamic environment and have a passion for people management and technology, this opportunity is perfect for you.

Qualifications

• Experience in full people management and conducting appraisals.
• Proven ability to design strategies for customer satisfaction.
• Strong understanding of technology and systems analysis.

Responsibilities

• Oversee five operational areas including customer and technical support.
• Develop and implement strategies as part of the leadership team.
• Lead projects to completion and manage departmental budgets.

Skills

People Management

Customer Satisfaction Improvement

Project Management

Budget Management

Advanced Excel

SQL Knowledge

PowerBI Knowledge

Technology Management

Job description

Operations Manager - £80,000 - £90,000 + bonus

We are working with a leading organisation seeking an Operations Manager with experience in the financial services sector, including FCA regulations. The successful candidate will oversee five operational areas, ranging from customer support to technical support and project delivery.

The role involves full responsibility for developing and implementing strategies and being an integral part of the leadership team.

Required Skills And Experience

1. Experience in full people management, including conducting appraisals, setting objectives, and managing daily operations.
2. Proven ability to design and implement strategies aimed at improving customer satisfaction, from system implementation to staff training.
3. Responsibility for leading projects to completion, setting SLAs, and ensuring they are met.
4. Experience managing technology and third-party partners.
5. Ownership of departmental budgets.
6. Advanced Excel skills, with some knowledge of SQL and PowerBI.
7. Strong understanding of technology, including systems analysis and identifying potential enhancements.