Operations Director

RCH Care Homes; City Of London; Remote; GBP 70,000 - 90,000; Full time

Job summary

A leading care provider is seeking an Operations Director to remotely oversee care homes across Cambridge, Bedford, and Kent. The successful candidate will lead a team to deliver high-quality care, foster relationships with stakeholders, and ensure compliance with standards. Experience in the care sector and strong commercial skills are essential for this role.

Qualifications

• Experience in the care sector is essential.
• Ability to effectively lead and manage teams.
• Proven track record in boosting private fee payer market.

Responsibilities

• Lead the delivery of high-quality care services.
• Develop strong relationships with stakeholders.
• Ensure compliance with regulatory standards.

Skills

Leadership

Commercial experience

Relationship building

Quality management

Education

Nursing qualification preferred

Job description

Overview

RCH Care Homes are recruiting for an Operations Director to work within the RCH Family. The role is remote covering Cambridge, Bedford and Kent for 7 services. This role has full accountability for the leadership, management and oversight of the care homes within the RCH group.

Responsibilities

• Lead the team in the delivery of high quality, innovative services and develop strong relationships with a broad range of customers and stakeholders including local authorities, CCGs, and care organisations.
• Deliver agreed objectives and targets for your area with a particular focus on quality targets and commercial performance through agreed targets and KPIs.
• Provide effective leadership to the General Managers in the homes. Foster good relationships internally with home teams, senior and regional colleagues, and the head office team.
• Develop and maintain good relationships with external stakeholders working in a collaborative and open manner. Develop relationships with regional officers, social workers, and other members of the healthcare profession, promoting the Company image as a dedicated health care provider.
• Ensure that all homes provide compassionate care and maintain a high standard of care delivery, reinforced by the regulatory body while working within budgetary targets.
• Ensure that all new General Managers receive a comprehensive induction programme and ongoing oversight to put skills into practice in line with company policy and procedure.
• Ensure that all home teams have effective and professional HR leadership and adopt an initiative-taking approach to recruitment and retention while minimising agency reliance.
• Ensure managers' training and development needs are identified and met, supporting achievement of business plan objectives and implementing succession planning.
• Ensure quality systems and audits are in place to monitor and achieve continual improvements in service delivery.
• Conduct quality audits on each service regularly to drive improvements in health and wellbeing outcomes for residents.
• Collaborate with Head of Sales & Marketing to drive occupancy and AWF in line with budgetary requirements.
• Ensure managers perform their duties as set out in their Job Descriptions and are supported to achieve operating objectives for their service, with a specific focus on referrals and occupancy levels.
• Ensure staff are recruited and managed within the Terms of Employment and Equal Opportunities Legislation.
• Implement the Health and Safety Policy and advise on its refinement where necessary.
• Be on call for operational and administrative matters arising outside normal working hours on a rota basis as required by the senior leadership team.

Qualifications

• Ideal candidate would be nurse qualified but not essential.
• Must have worked within the care sector.
• Hold a valid driving licence and be able to travel to all services.
• Strong commercial experience and a proven track record in increasing the private fee payer market.