Operations Director

www.findapprenticeship.service.gov.uk - Jobboard; Chertsey; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading healthcare operations provider is looking for an experienced Operations Director to oversee multiple contracts and drive service excellence. This strategic role requires strong leadership in managing client relationships and operational performance, along with ensuring compliance and financial accountability. The position offers hybrid working flexibility and opportunities for professional growth within a supportive culture.

Benefits

Hybrid working flexibility

Supportive culture

Opportunities for growth and development

Qualifications

• Proven experience managing a complex multi-site, multi-stakeholder portfolio.
• Demonstrated success in delivering financial, operational, and people-based outcomes.

Responsibilities

• Oversee strategic and operational management of healthcare contracts.
• Champion outstanding customer experiences and maintain sustainable partnerships.
• Deliver P&L across multiple contracts and ensure compliance with obligations.

Skills

Senior leadership experience

Customer service excellence

Strategic thinking

Financial accountability

Job description

? Job Opportunity: Operations Director | Remote | Healthcare Sector ?
Location: Hybrid with Travel to UK Sites as required|
Salary: Competitive + Benefits Package

Are you a strategic and driven leader passionate about delivering exceptional client experiences, operational excellence, and high-performing teams? We’re looking for an Operations Director to lead a cluster of healthcare contracts with a strong focus on service delivery, commercial success, and people development.

About the Role

As Operations Director, you will be responsible for overseeing the strategic and operational management of multiple contracts within the healthcare sector. You’ll play a pivotal role in developing strong client relationships, ensuring contract performance, and fostering a high-performance culture.

You will lead remotely but remain closely connected to frontline teams and clients, driving continuous improvement, commercial results, and sustainable service delivery.

Key Responsibilities

Client-Focused Leadership

• Champion outstanding customer and client experiences

• Build and maintain sustainable partnerships aligned with client values

• Drive service excellence and continuous improvement to ensure contract retention

People Leadership

• Create and nurture high-performing, engaged, and empowered teams

• Champion diversity, wellbeing, and inclusion initiatives across all contracts

• Manage team performance effectively through structured processes and development planning

Commercial & Financial Accountability

• Own and deliver the P&L across multiple contracts

• Interpret and challenge financial data to improve performance and profitability

• Ensure full compliance with contractual and commercial obligations

Operational Excellence

• Embed a culture of safety, sustainability, and innovation

• Lead with visibility and uphold a zero-tolerance culture for accidents and unsafe practices

• Use data and technology to monitor KPIs and improve service delivery

What We\\'re Looking For

Essential Experience & Qualifications

• Senior leadership experience

• Proven experience managing a complex multi-site, multi-stakeholder portfolio

• Demonstrated success in delivering financial, operational, and people-based outcomes

• Strong understanding of corporate governance, contract management, and customer service excellence

Leadership Style & Personal Attributes

• Confident, courageous, and curious—able to lead through complexity and change

• Strategic thinker with a growth mindset and a passion for innovation

• Collaborative, empathetic leader who inspires teams and engages stakeholders at all levels

• Excellent communicator, negotiator, and decision-maker

What We Offer

• Hybrid working flexibility

• Supportive, values-driven culture

• Opportunities for growth and development within a national business

• A chance to make a meaningful impact in the healthcare sector

? Ready to Lead with Purpose?
Apply today and help shape the future of healthcare operations with a company committed to excellence, inclusion, and innovation.