Operations Director

Build Recruitment; Chelmsford; Híbrido; GBP 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Pension scheme

Paid holidays

Descripción de la vacante

Build Recruitment is seeking an experienced Operations Director to lead housing maintenance and social housing contracts in Essex. This permanent role combines strategic leadership, contract delivery, and a strong focus on safety, quality and customer satisfaction.

You will oversee P&L, drive efficiency, manage relationships with housing associations and local authorities, and report performance to the Board. Proficiency in MS Office and MS Project is desirable; hybrid working is supported.

Formación

• Experience leading housing/maintenance contracts.
• Proven track record in managing KPIs and SLAs.
• Strong IT skills and data reporting.

Responsabilidades

• Contract delivery: strategic leadership across day-to-day repairs, voids, and minor works contracts with KPI/SLA targets.
• Commercial: full P&L responsibility, overseeing cash flow and profitability.
• Client relationships: act as executive contact for housing associations/local authorities.
• Safety & quality: drive zero-harm culture and maintain health & safety standards.
• Leadership & team management: direct and mentor a multi-tiered operational team.
• Planning & reporting: produce and present progress reports to Board and clients.
• Technical proficiency: review schedules and resource planning; knowledge of social housing maintenance.

Conocimientos

Strategic leadership

P&L management

Commercial acumen

Stakeholder management

Team leadership

Herramientas

MS Office

MS Project

Descripción del empleo

Operations Director

Permanent Position

Essex

Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment - from executive to operative level.

With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level, and are currently working with a Housing Association, who are looking for a Operations Directorbased in Essex.

Day to Day for Operations Director

• Contract Delivery:Strategic leadership across day-to-day responsive repairs, voids, and minor works contracts, ensuring KPIs, SLAs, and customer satisfaction targets are consistently hit.


• Commercial Acumen:Full P&L responsibility, overseeing cash flow, cost management, and operational profitability alongside the commercial team.


• Client Relationships:Act as the key executive contact for housing associations and local authority clients, building long-term partnerships and managing framework performance.


• Safety & Quality:Drive a zero-harm, work-safe culture and maintain high standards of Health & Safety, compliance, and quality across all contracts.


• Leadership & Team Management:Direct and mentor a multi-tiered operational team, fostering a high-performance, collaborative culture.


• Planning & Reporting:Produce and present detailed progress and performance reports to the Board and client stakeholders.


• Technical Proficiency:Strong IT skills (MS Office, MS Project) with the ability to review operational schedules, programs, and resource planning.The successful application will have experience and knowledge of social housing maintenance.

Benefits for Operations Director

• Paid holiday plus bank holidays


• Pension Scheme


• Hybrid working

We'll take the time to understand your career history and motivations for a new role. We'll also take references and may ask for proof of eligibility to work in the UK.

We work with a wide variety of clients in the public and private sector, and we will work with you to identify clients in which your skills, experience and personality will fit. Once we submit you for a role you will receive support and regular communication throughout the interview process.

From there our commitment to you is all about being your career partner. We'll identify suitable jobs, provide support, and career guidance and even provide regular salary benchmarking