Operations Director

Response Personnel Ltd; Cambridgeshire and Peterborough; On-site; GBP 90,000 - 120,000; Full time

Job summary

Response Personnel in the South East seeks an Operations Director to coordinate multi-site manufacturing operations and drive continuous improvement. You will align site performance with the group strategy, report KPI results and monthly performance to the Senior Management Team.

You will champion Lean/6 Sigma, safety, and a proactive maintenance culture while steering budget, OTIF, and quality targets across three sites, developing leadership throughout the operation.

Qualifications

• Engineering background required.
• Recognised academic route or apprenticeship.
• Precision manufacturing experience advantageous in a mid/high complexity environment.
• Passionate about HSE, Quality, Lean, and CI initiatives.
• Strong knowledge of Supply Chain, Production Planning, and MRP.
• Experience with ERP systems, SOP/Planning, and Capacity Planning.

Responsibilities

• Lead and implement the operational strategy for the Group across multiple sites.
• Ensure health and safety compliance.
• Oversee manufacturing operations to drive productivity and on-time high-quality output.
• Lead Lean culture and problem-solving (6 Sigma).
• Direct Site Operations Managers to deliver monthly targets across three sites.
• Manage budgets and utilise PerformSmart software for performance improvements.
• Drive OTIF delivery and maintain KPIs and monthly reports.
• Develop preventative maintenance culture and shopfloor quality build-in.

Skills

Engineering background

Recognised academic route / Apprent.,

Lean / Continuous improvement

Health, Safety & Environment

Supply chain / Production planning / M

MRP knowledge

ERP systems

Progress MIS

Project management

People & communications

Education

Engineering degree or equivalent apprenticeship

Tools

ERP Systems

Progress MIS

Job description

Operations Director
Multi Site Role in South East
Competitive Salary Package

To lead manufacturing and production across multiple sites to achieve operational excellence and continuous improvement. This will involve reporting against the strategic objectives of the business through KPI's and monthly reports as part of the Senior Management Team.

Key Responsibilities

Group Performance:

• To lead and implement the operational strategy for the Group
• Ensure compliance with health and safety regulations
• To oversee and coordinate all aspects of manufacturing operations to drive productivity whilst ensuring high-quality goods are produced on time
• Lead on Continual Improvement developing a Lean culture and driving operational improvements through problem solving techniques such as 6 Sigma
• To lead the Site Operations Managers to deliver the plan by month over 3 sites.
• Ensure the budgeted financial performance of the operation is achieved
• To utilise tools such as "PerformSmart™" software to drive operational performance and productivity to improve processes, drive productivity and ensure operational excellence is in line with the company's targets
• To ensure that the Company Objectives for OTD and reject rate are consistently maintained
• To lead the morning meetings, to promote leadership on site, and look for waste in process to drive continuous Improvement to meet the objectives
• Production of KPI's such as delivery schedules OTIF ensuring critical promise dates are met and communicated to all parties
• Develop a Preventative Machine Maintenance culture
• Prepare monthly operational reports
• Operate as part of the Senior Management Team, aligning to the Company strategic objectives
• Develop and maintain a positive working environment

Team Development:

• Provide leadership to direct reports and production function
• Lead on key recruitment and talent development programs, with the assistance of the HR Manager, including planning of inductions for new joiners and updating the skills matrix
• Co-ordinate the development of key performance goals for functions and direct reports
• Lead the teams to control tooling expenditure and tool utilisation to meet overhead tooling budget
• Drive a Certified Operator Program to take responsibility for product quality back to the Shopfloor and away from inspectors to 'Build in Quality'

Other Duties and Compliance:

• Ensure adherence to Health and Safety standards, and environmental regulations in compliance with the Company policy to ensure a safe working environment
• Engage in key or targeted customer activity on site, and liaison with the central sales department
• Evaluation and proposals upon key investments in equipment, infrastructure and personnel
• Key stakeholder and communicator with Central Functions, including Sales, Planning, Quality, Finance & HR

General Responsibilities

Health & Safety Responsibilities

• All employees are responsible for adhering to health and safety procedures and guidelines, ensuring a safe working environment for themselves and others. Any accidents, near misses, or concerns must be reported to the Health & Safety Manager and/or their line manager immediately.

Quality Responsibilities

• Quality is the responsibility of every individual within the company. Each employee contributes to quality objectives and plays a key role in fostering a quality-focused culture. It is essential to uphold high standards to ensure that customer needs and expectations are fully met.

On-Time, In-Full (OTIF) Delivery

• All employees have a shared responsibility for supporting the on-time and in-full (OTIF) delivery of products to customers, ensuring efficiency and reliability across all business functions.

Person Specification

Skills and Knowledge Requirements:

• Engineering Background is a requirement
• Knowledge gained through a recognised academic route / apprenticeship
• Precision manufacturing experience would be advantageous, low to medium high complexity environment
• Passionate about HSE / Quality / Lean / Continuous Improvement able to drive through initiatives
• Well versed in Supply Chain / Production Planning / Purchasing with very good practical knowledge of MRP
• ERP Systems, SOP / Planning methods / Capacity Planning, in a manufacturing environment, ideally knowledge of Progress MIS
• Operational transformation, capacity planning, headcount reduction and increase, machine optimisation, moving plant and people
• Project Management skills
• Strong People and Communications Skills

Response Personnel

Aimee McGrath

Kim Banes

REF: AM#removed#