Operations Director

Mar Hall; Bishopton; On-site; GBP 100,000 - 125,000; Full time

Job summary

A luxury resort in Scotland seeks an experienced Operations Director to oversee daily operations and enhance guest experiences. The ideal candidate will have a strong background in luxury hospitality, leadership skills, and a focus on operational excellence. This role requires collaboration with various departments, managing budgets, and ensuring consistent service quality at a 5-star level.

Benefits

33 Days Holiday

Private Medical Cover

Hotel Accommodation, Food, Golf & Spa discounts

Free on-site parking

Complimentary use of Leisure Facilities

Qualifications

• Significant experience in luxury hospitality operations.
• Proven ability to elevate dining experiences.
• Strong analytical and decision-making skills.

Responsibilities

• Oversee daily operations across all departments.
• Enhance service quality in Food & Beverage operations.
• Monitor budgets and support revenue growth.

Skills

Operational management

Leadership

Communication skills

Budgeting

Guest experience enhancement

Education

Degree in Hospitality Management or Business Administration

Job description

About Us

Mar Hall is a 5-star resort nestled within 240 acres of private woodland estate on the banks of the River Clyde. Just minutes from Glasgow Airport and 20 minutes from the city centre, the resort blends effortless luxury with a warm, welcoming spirit. Following a multi-million-pound transformation, Mar Hall is evolving into one of the UK’s leading leisure and luxury travel destinations.

Our offering includes beautiful bedrooms and suites, a championship golf course, a luxury spa and wellness experience, exceptional dining, and elegant event spaces. With a proud heritage and an exciting new chapter ahead, we are passionate about creating unforgettable guest experiences while investing in our people, our place, and our purpose.

At Mar Hall, you’ll join a team driven by excellence, creativity, and genuine hospitality. Whether welcoming guests, preparing first-class cuisine, or helping bring unforgettable events to life, you’ll play a valued role in shaping the future of this iconic Scottish resort.

About you as Operations Director

The Operations Director plays a key role in ensuring the smooth day-to-day running of the resort. Reporting to the Resort Director, you’ll work closely with all department heads to keep everything connected, consistent, and operating to the highest standard. A key focus will be driving the guest experience, maintaining operational consistency, and delivering service at a five-star level. We’re looking for someone who’s hands-on, thrives in a fast-paced environment, and can think both strategically and practically.

Responsibilities:

• Oversee daily operations across all departments to ensure a smooth and consistent guest experience.
• Take an active lead in F&B operations, working closely with the F&B Director and Executive Chef to enhance service quality and profitability.
• Collaborate with the Resort Director to develop and implement operational strategies aligned with the resort's objectives.
• Monitor budgets, manage costs, and support revenue growth through efficient operations.
• Lead and support Heads of Department, helping them grow and maintain high team performance.
• Line management of F&B Director, Executive Chef, Maintenance Manager, Spa & Leisure Manager & Director of Rooms.
• Maintain high standards across the resort by ensuring procedures are followed and quality is consistent.
• Ensure health, safety, and legal requirements are always met throughout the resort.
• Build strong relationships with guests, suppliers, and internal teams to support overall success.
• Analyse operational performance metrics to identify areas for improvement and implement corrective actions.

The Ideal Operations Director:

• Significant experience in a senior operations role within the luxury hospitality sector, preferably in a 5-star resort or hotel.
• A strong background in Food & Beverage operations is highly desirable, with a proven track record of leading F&B teams and elevating guest dining experiences.
• Proven ability to lead diverse teams, drive performance, and foster a positive work environment.
• Comprehensive understanding of resort operations, including front office, housekeeping, F&B, spa, and events.
• Strong skills in budgeting, financial analysis, and cost control.
• Demonstrated commitment to delivering exceptional guest experiences.
• Excellent interpersonal and communication abilities, both written and verbal.
• Strong analytical and decision-making skills, with the ability to address challenges proactively.
• Degree in Hospitality Management, Business Administration, or a related field is desirable.
• Willingness to work varied hours, including weekends and holidays, as required.

Benefits:

• 33 Days Holiday
• Private Medical Cover
• Hotel Accommodation, Food, Golf & Spa discounts
• Friends and family discounts
• Recommend a Friend
• Free on-site parking
• Complimentary use of Leisure Facilities
• Employee Assistance Programme