Operations Digital Support Technician Apprentice

Beyond Housing; Redcar; On-site; GBP 15,000 - 20,000; Full time

Job summary

Beyond Housing is offering an exciting apprenticeship for aspiring ICT professionals as an Operations Digital Support Technician. The role involves delivering excellent ICT support while enhancing your skills and experience through practical tasks. Candidates will engage in various projects, ensuring a strong client-focus within a collaborative team environment. An excellent opportunity to start a career in ICT awaits, with the potential for personal and professional growth.

Benefits

Agile working

Generous holiday entitlement

Impressive salaries matching market rates

Commitment to paying the Real Living Wage

Competitive pension scheme

Health cash plan

Free tea and coffee

Recognition schemes like 'Star of the Quarter'

Cycle to work scheme

Cashback and discounts scheme

Qualifications

• Completion of Level 3 Digital Support Technician Apprenticeship Standard.
• Willing to learn and develop ICT skills.

Responsibilities

• Responding to ICT incidents, problems, and service requests.
• Assisting with ICT and Business Systems Development projects.
• Logging ICT support requests and providing resolutions.

Education

Level 3 Digital Support Technician Apprenticeship Standard

Job description

Are you Beyond Housing’s next apprentice? Asan Operations Digital SupportTechnician Apprentice, you’ll be learning how to provide top class ICT support, while delivering awesome customer service to colleagues who use the ICT systems and services here at Beyond Housing.

This role offers an excellent chance to explore various aspects of ICT and digital across our diverse business environment. You'll take part in all sorts of tasks, including:

• Responding to ICT incidents, problems and service requests
• Taking calls, logging ICT support requests and providing resolutions
• Assisting with ICT and Business Systems Development projects
• Attending meetings and collaborating with colleagues across the organisation.

You'll also handle, and process information related to the tasks above, communicate directly with colleagues in-person or over the phone, and utilise information systems—all while upholding colleague confidentiality at all times. As an Operations Digital SupportTechnician Apprentice, you will get an incredible all-round ICT and Digital experience in this team, and they will have your back every step of the way.

You will complete a Level 3 Digital Support Technician Apprenticeship Standard which includes an end point assessment.

If your application is shortlisted, you'll be invited to attend one of our interactive apprentice assessment days. These events are a vital step in the selection process, offering you the chance to showcase your skills and potential.

Scarborough Event: Monday 14 July 2025

Redcar Event: Tuesday 15 July 2025

You’ll be able to choose between a morning or afternoon session, but attendance at one of these events is required for consideration.

If you’d like to find out more about the role, please contact our Employability team by emailing [e-mail].

We are not working with recruitment agencies on this vacancy. Closing date for applications is Monday 30 June 2025 applications will be reviewed throughout the duration of the advert and we may close it early should enough applications be received.

Who isBeyond Housing?

We are proud to be an ethical organisation, deeply embedded in our local communities. With over 15,000 homes, 30,000 customers and 750 colleagues, we're changing lives every day. Our mission is simple; to provide homes customers want, services they value, delivered by people who care. We want to help our customers and communities to succeed and thrive. Considerate, collaborative, ambitious and accountable – that’s just our way of life.

Our offices are more than just the space we work in. We encourage inspiration, creativity and productivity in a relaxed and comfortable environment. We’re looking for peoplewho are travelling in the same direction when it comes to the way we work, live our values and deliver our services. Our reward and recognition offer is pretty impressive too!

We have ambitious plans for further impact, and we need the right people to take this leap with us. It may be challenging at times, but you can be assured that it is going to be rewarding and inspiring. After all, we are changing lives, every day, in all that we do.

Our values and extremely important to us and we want all our colleagues to really live our values every day, we are looking for candidates who show they have the skills to do the role and are aligned with our values.

At Beyond Housing, we are committed to ensuring that all applicants are treated fairly throughout our recruitment and selection processes and are not discriminated against on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Why choose us?

The team here at Beyond Housing genuinely cares about the work we do to transform the lives of our customers. We think this is a pretty big reason to love your career at Beyond Housing, and that’s why our benefits package shows Beyond Housing genuinely cares about its teams too.

Here are some details of our employment package:

• Agile working – to give you that positive work-life balance. This enables you to work up to two days from home (if your role is suitable for that) after you have settled in and learned the ropes
• Generous holiday entitlement (up to 39 days including bank holidays after 5 years’ service) with the ability to purchase more if you wish
• Impressive salaries that match the market rate, with a commitment to an annual cost of living rise
• Commitment to paying the Real Living Wage as defined by the Living Wage Foundation
• Competitive pension scheme with generous employer contributions, to help you plan financially for your retirement
• Life assurance to look after your loved ones should the worst happen to you, and generous time off for bereavement if the worst happens to your loved ones
• Health cash plan, to claim back basic medical expenses such as optical, dental, and complementary therapies, along with free flu jabs to keep you tip-top
• A much-needed caffeine boost with free tea and coffee (and cordial for when you’re feeling parched)
• Recognition schemes such as weekly ‘Cheers For Peers’, ‘Star of the Quarter’ and our prestigious annual Star Awards event
• Long service awards every 5 years
• Cycle to work scheme and cycle parking (if you’ve got the legs for it)
• Cashback and discounts scheme covering a range of well-known retailers and leisure providers to help your money go further
• Salary sacrifice electric vehicle lease scheme to support cost effective green travel