Operations Delivery Manager

Opus Group Ltd; Warrington; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Opus Group Ltd is seeking a senior operations leader to report into the Regional Contracts Director. The role will manage the Operational Business Unit for multiple clients (ENW/ SPEN/ Power On) and oversee a turnover around £20m, ensuring delivery of contract commitments, safety standards and profitability.

You will work closely with clients to maximise efficiency, control costs, and optimise resource allocation across programmes, while driving continuous improvement and cross-team

Qualifications

• Proven ability to lead large teams and cross-functional groups.
• Strong track record in delivering safety, compliance and high service levels.
• Experience managing multi-client portfolios and contracts with P&L responsibility.

Responsibilities

• Promote and uphold safety culture and standards in collaboration with H&S Manager.
• Own workload, contracts and programme delivery; develop client base within the unit.
• Lead a team of experienced project managers; set targets and monitor progress weekly.

Skills

Strategic leadership

Project management

People management

Safety & compliance

Budgeting & cost control

Tools

WMS Aurora

Job description

Reporting into Regional Contracts Director

About the role

• Lead and manage the Operational Business Unit for multiple clients (ENW/ SPEN/ Power On) – Expected T/O £20m


• Work in close co-operation with all Clients to deliver the individual Contract & Framework objectives.


• Meet the business goals on Safety, Compliance, Customer Service, Environmental & Commercially on profitability, by maximising outputs & controlling costs in the delivery capacity.


• Use resources to their optimum across contract to create maximum efficiency.


• Work with Other Opus Business Unit Leads to maximise continuity on programmes – cross flexing resource to meet the needs of the programme.

Responsibilities

• Actively promote and enforce the company safety culture and standards close collaboration with H&S Manager.


• To have full understanding of workload/projects/ Contracts


• To develop our client base in this business unit and promote the opportunity Opus can give these clients to increase workload/ contracts


• Manage Team of experienced project managers – set targets, hold to account, and review periodically to ensure they remain on track for week, month, year goals are achieved.


• Ensure sufficient resources to programmes.


• Manage and monitor projects and teams ensuring key milestones achieved.


• Ensure health and safety regulations are followed.


• Drive daily performance. Ensure we have & maintain short interval control to keep outputs up.


• Client liaison and management. Working with your Director to maximise the relationship & build for future.


• Maintain records and ensure that they are on the WMS – maximising usage of this. Aurora.


• Report on progress & performance weekly.


• Supporting all functions of the business to work together effectively.


• Employ a Right First-Time approach – Quality improvements & reduced cost.


• Communicate changes to relevant parties.


• Carry out any other duties appropriate to this post.


• Communicate with other depts i.e. Planning – to ensure we have a smooth cradle to grave delivery.


• Ensuring that fleet operational capabilities are aligned to business requirements and enable us to respond with agility to client expectations and opportunities.


• Be a good decision maker allowing work to continue / progress without hold ups.

Leadership

• Provide effective, positive, and trusted leadership to the business Unit.


• Empower and motivate your teams to perform at their best by setting, directing and effectively communicating the vision for Opus.


• Leading by example in acting with integrity and upholding the highest professional standards of quality, performance, and productivity.


• Oversee and maintain adequate succession and contingency plans for key leadership positions within your teams.


• Work collaboratively with all departments internally.


• Responsible for the development of your direct reports.


• Deliver stand downs, Toolbox talks to entire workforce – delivering key business messages